ā09-23-2019 05:05 AM - edited ā07-05-2021 11:02 AM
ā09-23-2019 05:25 AM
Hi,
Is the radio for that AP(802.11a or 802.11bg) Administratively disabled? If so you will have to manually enable again through Wireless > Access Points > 802.11a or 802.11bg > Hover over small blue box far right > Configure
and make sure Admin status is enabled for specific band.
or
Is the network disabled for that specific band? You can check the network under wireless > 802.11a/n or 802.11b/g/n > Network. Make sure the checkbox is checked for network status.
Regards
Dont forget to rate helpful posts
ā09-23-2019 05:50 AM
thank you for your replay , i go with "Wireless > Access Points > 802.11a or 802.11bg > Hover over small blue box far right > Configure" but there is no way to change the status
regards
ā09-23-2019 06:06 AM
ā09-23-2019 06:54 AM - edited ā09-23-2019 06:54 AM
its already enabled. No nee dto change here.
check if 802.11a or 802.11b/g is globally enabled or not ?
You can check the network under wireless > 802.11a/n or 802.11b/g/n > Network. Make sure the checkbox is checked for network status.
Also paste the output of these commands:
sh sysinfo from WLC
sh version form AP
Regards
Dont forget to rate helpful posts
ā09-23-2019 07:06 AM
In the figure that I have attached, see :General >operation statusāā it is down instead of up
ā09-23-2019 08:12 AM
ā09-23-2019 11:43 PM
Hiii
the power is ok "PoE/Full Power"
my WLC is 5508
the software version is 8.5.135.0
regards
ā09-24-2019 12:06 AM
paste the output of these coomands:
sh sysinfo from wlc
sh version from AP whcih has radio disabled
ā09-24-2019 01:46 AM
Dears :
sh sysinfo from wlc
Manufacturer's Name.............................. Cisco Systems Inc.
Product Name..................................... Cisco Controller
Product Version.................................. 8.5.135.0
Bootloader Version............................... 1.0.20
Field Recovery Image Version..................... 7.6.95.16
Firmware Version................................. FPGA 1.7, Env 1.8, USB console 2.2
OUI File Last Update Time........................ Sun Sep 07 10:44:07 IST 2014
Build Type....................................... DATA + WPS
System Name...................................... Cisco_Wireless_Controller
System Location..................................
System Contact................................... HASH(0xDEADBEF)
System ObjectID.................................. 1.3.6.1.4.1.9.1.1069
Redundancy Mode.................................. Disabled
IP Address....................................... x.x.x.x
IPv6 Address..................................... ::
Last Reset....................................... Software reset
System Up Time................................... 242 days 18 hrs 42 mins 54 secs
System Timezone Location.........................
System Stats Realtime Interval................... 5
System Stats Normal Interval..................... 180
Configured Country............................... LY - Libya
Operating Environment............................ Commercial (0 to 40 C)
Internal Temp Alarm Limits....................... 0 to 65 C
Internal Temperature............................. +33 C
External Temperature............................. +16 C
Fan Status....................................... OK
State of 802.11b Network......................... Enabled
State of 802.11a Network......................... Enabled
Number of WLANs.................................. 4
Number of Active Clients......................... 171
OUI Classification Failure Count................. 110512
Burned-in MAC Address............................ F4:CF:E2:84:1C:80
Power Supply 1................................... Present, Power on, Fan On
Power Supply 2................................... Present, OK
Maximum number of APs supported.................. 500
System Nas-Id.................................... Cisco_84:1c:84
WLC MIC Certificate Types........................ SHA1/SHA2
sh version from AP
cisco AIR-AP3802E-E-K9 ARMv7 Processor rev 1 (v7l) with 1028584/660092K bytes of memory.
Processor board ID FGL2206A8S2
AP Running Image : 8.5.135.0
Primary Boot Image : 8.5.135.0
Backup Boot Image : 8.4.100.0
1 Multigigabit Ethernet interfaces
1 Gigabit Ethernet interfaces
2 802.11 Radios
Radio Driver version : 9.0.5.5-W8964
Radio FW version : 9.1.8.1
NSS FW version : 2.4.24
Base ethernet MAC Address : 00:BE:75:DE:64:DC
Part Number : 73-018633-02
PCA Assembly Number : 000-00000-00
PCA Revision Number :
PCB Serial Number : FOC22036UXE
Top Assembly Part Number : 068-100532-04
Top Assembly Serial Number : FGL2206A8S2
Top Revision Number : C0
Product/Model Number : AIR-AP3802E-E-K9
ā09-24-2019 02:33 AM
Looks good(Country code and AP regulatory domain).
Are you using Power injector ?
ā09-24-2019 02:36 AM
ā09-24-2019 03:03 AM
the problem has been solved , the problem was in power of switch , i solve the problem when i change the switch.
thank you all
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