Cisco 1832i Firmware Update Issue

NicholasKelly4697 · ‎07-17-2019

I currently have 2 Cisco 1831i Ap's and one is configured running my store. I can access it but am having issues updating it to the latest firmware to try and address an issue where the Primary AP will allow the Subordinate AP to connect and pull config.

I have the firmware software to update the load to the version 8.5 but it says failed when using the HTTP option in the browser interface.

Any ideas on what I may be doing wrong?

Eric LeeShanok · ‎07-17-2019

Which file is being used to perform the update?

If it's a zip file like AIR-AP1830-K9-ME-8-8-120-0.zip, it has to be extracted.

The access point image file for the 1830 is ap1g4

NicholasKelly4697 · ‎07-17-2019

I am using the following file:

AIR-AP1830-K9-ME-8-5-140-0.zip

Which one is it in there? Same file name?

Eric LeeShanok · ‎07-17-2019

same file name in that zip file as well

NicholasKelly4697 · ‎07-17-2019

I am rebooting the AP right now to test load this file. When I tried to load it via the HTTP option it said transfer failed.

NicholasKelly4697 · ‎07-17-2019

I tried to upload the file after rebooting the AP and still get the message for Transfer Failed. Any idea why this may happen?

Rich R · ‎07-18-2019

Confirm what file name you tried to upload?

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TAC recommended codes for AireOS WLC's and TAC recommended codes for 9800 WLC's
Best Practices for AireOS WLC's, Best Practices for 9800 WLC's and Cisco Wireless compatibility matrix
Check your 9800 WLC config with Wireless Config Analyzer using "show tech wireless" output or "config paging disable" then "show run-config" output on AireOS and use Wireless Debug Analyzer to analyze your WLC client debugs
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NicholasKelly4697 · ‎07-18-2019

The File name is: ap1g4 when I choose it. I am doing it via the HTTP Option under software upload.