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Cisco 8821 telephone fails to register on call manager with qos 'platinum' profile

Arjen K
Beginner
Beginner

We are using Cisco 8821 (sip8821.11-0-3SR6-15) telephones on a test environment, 5508 wireless lan controller, firmware 8.2.166.0.

 

When I switch the Qos profile from 'Silver (best effort)' to 'Platinum (voice)', the 8821 phone will not register anymore on the callmanager. The phone is still icmp reachable! Changing the QoS profile back to 'Silver', and the phone starts with call manager registration again.

 

If I change the 'Maximum Priority', 'Unicast Default Priority', 'Multicast Default Priority' within the QoS 'platinum' policy from 'voice' to 'best effort', registration is also possible. Somehow the 'voice' priority breaks SIP registration.

 

Qos Profile Info

Description...................................... For Voice Applications
Maximum Priority................................. voice
Unicast Default Priority......................... voice
Multicast Default Priority....................... voice
Per-SSID Rate Limits............................. Upstream Downstream
Average Data Rate................................ 0 0
Average Realtime Data Rate....................... 0 0
Burst Data Rate.................................. 0 0
Burst Realtime Data Rate......................... 0 0
Per-Client Rate Limits........................... Upstream Downstream
Average Data Rate................................ 0 0
Average Realtime Data Rate....................... 0 0
Burst Data Rate.................................. 0 0
Burst Realtime Data Rate......................... 0 0
protocol......................................... dot1p
dot1p............................................ 6

 

The WLAN profile:

 

(Cisco Controller) >show wlan 5

WLAN Identifier.................................. 5
Profile Name..................................... TEST-VOIP-3
Network Name (SSID).............................. TEST_VoIP
Status........................................... Enabled
MAC Filtering.................................... Disabled
Broadcast SSID................................... Enabled
AAA Policy Override.............................. Disabled
Network Admission Control
Client Profiling Status
    Radius Profiling ............................ Disabled
     DHCP ....................................... Disabled
     HTTP ....................................... Disabled
    Local Profiling ............................. Disabled
     DHCP ....................................... Disabled
     HTTP ....................................... Disabled
  Radius-NAC State............................... Disabled
  SNMP-NAC State................................. Disabled
  Quarantine VLAN................................ 0
Maximum number of Associated Clients............. 20
Maximum number of Clients per AP Radio........... 20
ATF Policy....................................... 0
Number of Active Clients......................... 1
Exclusionlist.................................... Disabled
Session Timeout.................................. 36000 seconds
User Idle Timeout................................ Disabled
Sleep Client..................................... disable
Sleep Client Timeout............................. 720 minutes
User Idle Threshold.............................. 0 Bytes
NAS-identifier................................... none
CHD per WLAN..................................... Disabled
Webauth DHCP exclusion........................... Disabled
Interface........................................ to-vlan-1
Multicast Interface.............................. Not Configured
WLAN IPv4 ACL.................................... unconfigured
WLAN IPv6 ACL.................................... unconfigured
WLAN Layer2 ACL.................................. unconfigured
mDNS Status...................................... Disabled
mDNS Profile Name................................ unconfigured
DHCP Server...................................... Default
DHCP Address Assignment Required................. Disabled
Static IP client tunneling....................... Disabled
Tunnel Profile................................... Unconfigured
PMIPv6 Mobility Type............................. none
    PMIPv6 MAG Profile........................... Unconfigured
    PMIPv6 Default Realm......................... Unconfigured
    PMIPv6 NAI Type.............................. Hexadecimal
    PMIPv6 MAG location.......................... AP
Quality of Service............................... Platinum
Per-SSID Rate Limits............................. Upstream	Downstream
Average Data Rate................................   0		  0
Average Realtime Data Rate.......................   0		  0
Burst Data Rate..................................   0		  0
Burst Realtime Data Rate.........................   0		  0
Per-Client Rate Limits........................... Upstream	Downstream
Average Data Rate................................   0		  0
Average Realtime Data Rate.......................   0		  0
Burst Data Rate..................................   0		  0
Burst Realtime Data Rate.........................   0		  0
Scan Defer Priority.............................. 4,5,6
Scan Defer Time.................................. 100 milliseconds
WMM.............................................. Required
WMM UAPSD Compliant Client Support............... Disabled
Media Stream Multicast-direct.................... Disabled
CCX - AironetIe Support.......................... Enabled
CCX - Gratuitous ProbeResponse (GPR)............. Disabled
CCX - Diagnostics Channel Capability............. Disabled
Dot11-Phone Mode (7920).......................... Disabled
Wired Protocol................................... 802.1P (Tag=6)
Passive Client Feature........................... Disabled
Peer-to-Peer Blocking Action..................... Disabled
Radio Policy..................................... 802.11a only
DTIM period for 802.11a radio.................... 2
DTIM period for 802.11b radio.................... 2
Radius Servers
   Authentication................................ Disabled
   Accounting.................................... Disabled
   Dynamic Interface............................. Disabled
   Dynamic Interface Priority.................... wlan
Local EAP Authentication......................... Disabled
Radius NAI-Realm................................. Disabled
Mu-Mimo.......................................... Enabled
Security

   802.11 Authentication:........................ Open System
   FT Support.................................... Disabled
   Static WEP Keys............................... Disabled
   802.1X........................................ Disabled
   Wi-Fi Protected Access (WPA/WPA2)............. Enabled
      WPA (SSN IE)............................... Disabled
      WPA2 (RSN IE).............................. Enabled
         TKIP Cipher............................. Disabled
         AES Cipher.............................. Enabled
      OSEN IE.................................... Disabled
      Auth Key Management
         802.1x.................................. Disabled
         PSK..................................... Enabled
         CCKM.................................... Disabled
         FT-1X(802.11r).......................... Disabled
         FT-PSK(802.11r)......................... Disabled
         PMF-1X(802.11w)......................... Disabled
         PMF-PSK(802.11w)........................ Disabled
         OSEN-1X................................. Disabled
      FT Reassociation Timeout................... 20
      FT Over-The-DS mode........................ Enabled
      GTK Randomization.......................... Disabled
      SKC Cache Support.......................... Disabled
      CCKM TSF Tolerance......................... 1000
   Wi-Fi Direct policy configured................ Disabled
   EAP-Passthrough............................... Disabled
   CKIP ......................................... Disabled
   Web Based Authentication...................... Disabled
   Web Authentication Timeout.................... 300
   Web-Passthrough............................... Disabled
   Mac-auth-server............................... 0.0.0.0
   Web-portal-server............................. 0.0.0.0
   Conditional Web Redirect...................... Disabled
   Splash-Page Web Redirect...................... Disabled
   Auto Anchor................................... Disabled
   FlexConnect Local Switching................... Enabled
   FlexConnect Central Association............... Disabled
   flexconnect Central Dhcp Flag................. Disabled
   flexconnect nat-pat Flag...................... Disabled
   flexconnect Dns Override Flag................. Disabled
   flexconnect PPPoE pass-through................ Disabled
   flexconnect local-switching IP-source-guar.... Disabled
   FlexConnect Vlan based Central Switching ..... Disabled
   FlexConnect Local Authentication.............. Disabled
   FlexConnect Learn IP Address.................. Enabled
   Client MFP.................................... Optional
   PMF........................................... Disabled
   PMF Association Comeback Time................. 1
   PMF SA Query RetryTimeout..................... 200
   Tkip MIC Countermeasure Hold-down Timer....... 60
   Eap-params.................................... Disabled
AVC Visibilty.................................... Enabled
AVC Profile Name................................. Voice
Flex Avc Profile Name............................ None
Flow Monitor Name................................ None
Split Tunnel Configuration
    Split Tunnel................................. Disabled
Call Snooping.................................... Disabled
Roamed Call Re-Anchor Policy..................... Disabled
SIP CAC Fail Send-486-Busy Policy................ Enabled
SIP CAC Fail Send Dis-Association Policy......... Disabled
KTS based CAC Policy............................. Disabled
Assisted Roaming Prediction Optimization......... Disabled
802.11k Neighbor List............................ Disabled
802.11k Neighbor List Dual Band.................. Disabled
802.11v Directed Multicast Service............... Disabled
802.11v BSS Max Idle Service..................... Enabled
802.11v BSS Transition Service................... Disabled
802.11v BSS Transition Disassoc Imminent......... Disabled
802.11v BSS Transition Disassoc Timer............ 200
802.11v BSS Transition OpRoam Disassoc Timer..... 40
DMS DB is empty
Band Select...................................... Disabled
Load Balancing................................... Disabled
Multicast Buffer................................. Disabled
Universal Ap Admin............................... Disabled

 Mobility Anchor List
 WLAN ID     IP Address            Status                             Priority
 -------     ---------------       ------                             --------

802.11u........................................ Disabled

MSAP Services.................................. Disabled

Local Policy
----------------
Priority  Policy Name
--------  ---------------

Lync State ...................................... Disabled
Audio QoS Policy................................. Silver
Video QoS Policy................................. Silver
App-Share QoS Policy............................. Silver
File Transfer QoS Policy......................... Silver

 

Is there a way to configure/check the settings used for the priorities? I cannot find them, are they hardcoded in the controller

 

 

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