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- Re: Cisco 8821 telephone fails to register on call manager with qos 'platinum' profile
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Cisco 8821 telephone fails to register on call manager with qos 'platinum' profile
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01-10-2018 06:21 AM - edited 07-05-2021 08:04 AM
We are using Cisco 8821 (sip8821.11-0-3SR6-15) telephones on a test environment, 5508 wireless lan controller, firmware 8.2.166.0.
When I switch the Qos profile from 'Silver (best effort)' to 'Platinum (voice)', the 8821 phone will not register anymore on the callmanager. The phone is still icmp reachable! Changing the QoS profile back to 'Silver', and the phone starts with call manager registration again.
If I change the 'Maximum Priority', 'Unicast Default Priority', 'Multicast Default Priority' within the QoS 'platinum' policy from 'voice' to 'best effort', registration is also possible. Somehow the 'voice' priority breaks SIP registration.
Qos Profile Info
Description...................................... For Voice Applications Maximum Priority................................. voice Unicast Default Priority......................... voice Multicast Default Priority....................... voice Per-SSID Rate Limits............................. Upstream Downstream Average Data Rate................................ 0 0 Average Realtime Data Rate....................... 0 0 Burst Data Rate.................................. 0 0 Burst Realtime Data Rate......................... 0 0 Per-Client Rate Limits........................... Upstream Downstream Average Data Rate................................ 0 0 Average Realtime Data Rate....................... 0 0 Burst Data Rate.................................. 0 0 Burst Realtime Data Rate......................... 0 0 protocol......................................... dot1p dot1p............................................ 6
The WLAN profile:
(Cisco Controller) >show wlan 5
WLAN Identifier.................................. 5
Profile Name..................................... TEST-VOIP-3
Network Name (SSID).............................. TEST_VoIP
Status........................................... Enabled
MAC Filtering.................................... Disabled
Broadcast SSID................................... Enabled
AAA Policy Override.............................. Disabled
Network Admission Control
Client Profiling Status
Radius Profiling ............................ Disabled
DHCP ....................................... Disabled
HTTP ....................................... Disabled
Local Profiling ............................. Disabled
DHCP ....................................... Disabled
HTTP ....................................... Disabled
Radius-NAC State............................... Disabled
SNMP-NAC State................................. Disabled
Quarantine VLAN................................ 0
Maximum number of Associated Clients............. 20
Maximum number of Clients per AP Radio........... 20
ATF Policy....................................... 0
Number of Active Clients......................... 1
Exclusionlist.................................... Disabled
Session Timeout.................................. 36000 seconds
User Idle Timeout................................ Disabled
Sleep Client..................................... disable
Sleep Client Timeout............................. 720 minutes
User Idle Threshold.............................. 0 Bytes
NAS-identifier................................... none
CHD per WLAN..................................... Disabled
Webauth DHCP exclusion........................... Disabled
Interface........................................ to-vlan-1
Multicast Interface.............................. Not Configured
WLAN IPv4 ACL.................................... unconfigured
WLAN IPv6 ACL.................................... unconfigured
WLAN Layer2 ACL.................................. unconfigured
mDNS Status...................................... Disabled
mDNS Profile Name................................ unconfigured
DHCP Server...................................... Default
DHCP Address Assignment Required................. Disabled
Static IP client tunneling....................... Disabled
Tunnel Profile................................... Unconfigured
PMIPv6 Mobility Type............................. none
PMIPv6 MAG Profile........................... Unconfigured
PMIPv6 Default Realm......................... Unconfigured
PMIPv6 NAI Type.............................. Hexadecimal
PMIPv6 MAG location.......................... AP
Quality of Service............................... Platinum
Per-SSID Rate Limits............................. Upstream Downstream
Average Data Rate................................ 0 0
Average Realtime Data Rate....................... 0 0
Burst Data Rate.................................. 0 0
Burst Realtime Data Rate......................... 0 0
Per-Client Rate Limits........................... Upstream Downstream
Average Data Rate................................ 0 0
Average Realtime Data Rate....................... 0 0
Burst Data Rate.................................. 0 0
Burst Realtime Data Rate......................... 0 0
Scan Defer Priority.............................. 4,5,6
Scan Defer Time.................................. 100 milliseconds
WMM.............................................. Required
WMM UAPSD Compliant Client Support............... Disabled
Media Stream Multicast-direct.................... Disabled
CCX - AironetIe Support.......................... Enabled
CCX - Gratuitous ProbeResponse (GPR)............. Disabled
CCX - Diagnostics Channel Capability............. Disabled
Dot11-Phone Mode (7920).......................... Disabled
Wired Protocol................................... 802.1P (Tag=6)
Passive Client Feature........................... Disabled
Peer-to-Peer Blocking Action..................... Disabled
Radio Policy..................................... 802.11a only
DTIM period for 802.11a radio.................... 2
DTIM period for 802.11b radio.................... 2
Radius Servers
Authentication................................ Disabled
Accounting.................................... Disabled
Dynamic Interface............................. Disabled
Dynamic Interface Priority.................... wlan
Local EAP Authentication......................... Disabled
Radius NAI-Realm................................. Disabled
Mu-Mimo.......................................... Enabled
Security
802.11 Authentication:........................ Open System
FT Support.................................... Disabled
Static WEP Keys............................... Disabled
802.1X........................................ Disabled
Wi-Fi Protected Access (WPA/WPA2)............. Enabled
WPA (SSN IE)............................... Disabled
WPA2 (RSN IE).............................. Enabled
TKIP Cipher............................. Disabled
AES Cipher.............................. Enabled
OSEN IE.................................... Disabled
Auth Key Management
802.1x.................................. Disabled
PSK..................................... Enabled
CCKM.................................... Disabled
FT-1X(802.11r).......................... Disabled
FT-PSK(802.11r)......................... Disabled
PMF-1X(802.11w)......................... Disabled
PMF-PSK(802.11w)........................ Disabled
OSEN-1X................................. Disabled
FT Reassociation Timeout................... 20
FT Over-The-DS mode........................ Enabled
GTK Randomization.......................... Disabled
SKC Cache Support.......................... Disabled
CCKM TSF Tolerance......................... 1000
Wi-Fi Direct policy configured................ Disabled
EAP-Passthrough............................... Disabled
CKIP ......................................... Disabled
Web Based Authentication...................... Disabled
Web Authentication Timeout.................... 300
Web-Passthrough............................... Disabled
Mac-auth-server............................... 0.0.0.0
Web-portal-server............................. 0.0.0.0
Conditional Web Redirect...................... Disabled
Splash-Page Web Redirect...................... Disabled
Auto Anchor................................... Disabled
FlexConnect Local Switching................... Enabled
FlexConnect Central Association............... Disabled
flexconnect Central Dhcp Flag................. Disabled
flexconnect nat-pat Flag...................... Disabled
flexconnect Dns Override Flag................. Disabled
flexconnect PPPoE pass-through................ Disabled
flexconnect local-switching IP-source-guar.... Disabled
FlexConnect Vlan based Central Switching ..... Disabled
FlexConnect Local Authentication.............. Disabled
FlexConnect Learn IP Address.................. Enabled
Client MFP.................................... Optional
PMF........................................... Disabled
PMF Association Comeback Time................. 1
PMF SA Query RetryTimeout..................... 200
Tkip MIC Countermeasure Hold-down Timer....... 60
Eap-params.................................... Disabled
AVC Visibilty.................................... Enabled
AVC Profile Name................................. Voice
Flex Avc Profile Name............................ None
Flow Monitor Name................................ None
Split Tunnel Configuration
Split Tunnel................................. Disabled
Call Snooping.................................... Disabled
Roamed Call Re-Anchor Policy..................... Disabled
SIP CAC Fail Send-486-Busy Policy................ Enabled
SIP CAC Fail Send Dis-Association Policy......... Disabled
KTS based CAC Policy............................. Disabled
Assisted Roaming Prediction Optimization......... Disabled
802.11k Neighbor List............................ Disabled
802.11k Neighbor List Dual Band.................. Disabled
802.11v Directed Multicast Service............... Disabled
802.11v BSS Max Idle Service..................... Enabled
802.11v BSS Transition Service................... Disabled
802.11v BSS Transition Disassoc Imminent......... Disabled
802.11v BSS Transition Disassoc Timer............ 200
802.11v BSS Transition OpRoam Disassoc Timer..... 40
DMS DB is empty
Band Select...................................... Disabled
Load Balancing................................... Disabled
Multicast Buffer................................. Disabled
Universal Ap Admin............................... Disabled
Mobility Anchor List
WLAN ID IP Address Status Priority
------- --------------- ------ --------
802.11u........................................ Disabled
MSAP Services.................................. Disabled
Local Policy
----------------
Priority Policy Name
-------- ---------------
Lync State ...................................... Disabled
Audio QoS Policy................................. Silver
Video QoS Policy................................. Silver
App-Share QoS Policy............................. Silver
File Transfer QoS Policy......................... Silver
Is there a way to configure/check the settings used for the priorities? I cannot find them, are they hardcoded in the controller
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Wireless Network Management
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