Cisco AIR-AP1832I-B-K9 AP's failing with red residue

James_1 · ‎06-01-2021

Just curious if anyone else is seeing this problem with the 1832I's. We've had about a dozen of these models with manufacture date 6-19 fail on us and all of them have red residue on the same spot on the underside vents.

Leo Laohoo · ‎06-01-2021

Contact your Cisco AM/SE and organize for an EFA.

James_1 · ‎06-02-2021

Thanks Leo,

I've already been in contact with Cisco Support and setup an RMA. They've been great to work with.

marce1000 · ‎06-02-2021

- You may want to attach a console , startup and check if anything useful is displayed.

M.

-- Each morning when I wake up and look into the mirror I always say ' Why am I so brilliant ? '
When the mirror will then always repond to me with ' The only thing that exceeds your brilliance is your beauty! '

James_1 · ‎06-02-2021

Thanks Marce, But these AP's are dead and don't power up.

marce1000 · ‎06-02-2021

- Is correct power (voltage) applied ?

M.

-- Each morning when I wake up and look into the mirror I always say ' Why am I so brilliant ? '
When the mirror will then always repond to me with ' The only thing that exceeds your brilliance is your beauty! '

James_1 · ‎06-02-2021

Yup, I tried POE from the switch, POE from an injector, and a power adaptor with no luck.

Scott Fella · ‎06-02-2021

So you are in the process of an RMA?

-Scott
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James_1 · ‎06-02-2021

Hey Scott,

Yup' i've already been in contact with support and gone through the RMA process. I've got the failed ones boxed up and ready to ship back.