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578
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Cisco Ap not join WLC 3504

VKMH
Level 1
Level 1

‎07-14-2024 07:20 AM

Dear Team

We have installed WLC 3504 (software version 8.5.140.0) and AP model-C 9105AXI-E. Cannot join the AP for this controller can you please support what's issue is not join. need to be upgrade controller?

Thanks 

 

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5 Replies 5

marce1000
VIP
VIP

‎07-14-2024 07:37 AM

 

  - The software version on the controller is too old and can not support that AP model. You need to use 8.10.196.0

M.



-- Each morning when I wake up and look into the mirror I always say ' Why am I so brilliant ? '
    When the mirror will then always repond to me with ' The only thing that exceeds your brilliance is your beauty! '

VKMH
Level 1
Level 1
In response to marce1000

‎07-14-2024 07:48 AM

Dear Marce,

Thanks for your replay. I will upgrade software and let you know.

Rich R
VIP
VIP
In response to VKMH

‎07-15-2024 05:50 AM

Software Download 3504 Wireless Controller 8.10.196.0

------------------------------
Please click Helpful if this post helped you and Select as Solution (drop down menu at top right of this reply) if this answered your query.
------------------------------
TAC recommended codes for AireOS WLC's   and   TAC recommended codes for 9800 WLC's
Best Practices for AireOS WLC's,   Best Practices for 9800 WLC's   and   Cisco Wireless compatibility matrix
Check your 9800 WLC config with Wireless Config Analyzer using "show tech wireless" output or "config paging disable" then "show run-config" output on AireOS and use Wireless Debug Analyzer to analyze your WLC client debugs
Field Notice: FN63942 APs and WLCs Fail to Create CAPWAP Connections Due to Certificate Expiration
Field Notice: FN72424 Later Versions of WiFi 6 APs Fail to Join WLC - Software Upgrade Required
Field Notice: FN72524 IOS APs stuck in downloading state after 4 Dec 2022 due to Certificate Expired
- Fixed in 8.10.196.0, latest 9800 releases, 8.5.182.12 (8.5.182.13 for 3504) and 8.5.182.109 (IRCM, 8.5.182.111 for 3504)
Field Notice: FN70479 AP Fails to Join or Joins with 1 Radio due to Country Mismatch, RMA needed
How to avoid boot loop due to corrupted image on Wave 2 and Catalyst 11ax Access Points (CSCvx32806)
Field Notice: FN74035 - Wave2 APs DFS May Not Detect Radar After Channel Availability Check Time
Leo's list of bugs affecting 2800/3800/4800/1560 APs

VKMH
Level 1
Level 1
In response to marce1000

‎08-04-2024 04:43 AM

Hi marce

I upgrade 8.10.196.0 Its working fine thanks for your support.

Rasika Nayanajith
VIP
VIP

‎07-14-2024 02:38 PM

As pointed by Marce, you require an WLC upgrade. Pls find the reference link below for each AP supported code versions.
https://www.cisco.com/c/en/us/td/docs/wireless/compatibility/matrix/compatibility-matrix.html#ctrl_release-ap-support 

HTH
Rasika
*** Pls rate all useful responses ***

 

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