Cisco Catalyst 9800-40 will not boot

[blanders@hufsd.edu]

Will just reload after the output command below ...

initializing Hardware ...

System integrity status: 90170200 12030106

System Bootstrap, Version 16.10(2r), RELEASE SOFTWARE
Copyright (c) 1994-2018 by cisco Systems, Inc.

Current image running: Boot ROM0
Last reset cause: PowerOn

C9800-40-K9 platform with 33554432 Kbytes of main memory

File size is 0x000015f0
Located packages.conf
Image size 5616 inode num 19, bks cnt 2 blk size 8*512
#
File size is 0x01fd9bae
Located C9800-rpboot.17.03.06.SPA.pkg
Image size 33397678 inode num 138724, bks cnt 8154 blk size 8*512
######################################################################################################################################################################################################################################################################################################################################
Boot image size = 33397678 (0x1fd9bae) bytes

ROM:RSA Self Test Passed
ROM:Sha512 Self Test Passed

Package header rev 3 structure detected
Calculating SHA-1 hash...done
validate_package_cs: SHA-1 hash:
calculated 4c88ec39:6f4df8eb:6f196f50:ae0612ed:9377f675
expected 4c88ec39:6f4df8eb:6f196f50:ae0612ed:9377f675
Validating main package signatures

RSA Signed RELEASE Image Signature Verification Successful.
Image validated

Waiting for remote chassis to join

Chassis number is 2
All chassis in the stack have been discovered. Accelerating discovery
Apr 3 12:40:59.914: %PMAN-3-PROC_EMPTY_EXEC_FILE: R0/0: pvp: Empty executable used for process bt_logger
Apr 3 12:41:01.592: %PMAN-3-PROC_EMPTY_EXEC_FILE: R0/0: pvp: Empty executable used for process bt_logger
Apr 3 12:41:02.326: %PMAN-3-PROC_EMPTY_EXEC_FILE: R0/0: pvp: Empty executable used for process bt_logger
Apr 3 12:41:03.910: %PMAN-3-PROC_EMPTY_EXEC_FILE: R0/0: pvp: Empty executable used for process bt_logger
Apr 3 12:41:12.824: %PMAN-3-PROC_EMPTY_EXEC_FILE: R0/0: pvp: Empty executable used for process bt_logger

Chassis 2 reloading, reason - Non participant detected
Apr 3 07:41:28.796: %PMAN-3-PROCHOLDDOWN: C0/0: The process ezman has been helddown (rc 134)
Apr 3 07:41:29.099: %Apr 3 07:41:36.469: %PMAN-5-EXITACTION: F0/0: pvp: Process manager is exiting:
Apr 3 07:41:38.144: %PMAN-5-EXITACTApr 3 07:41:48.750: %PMAN-3-PROCESS_NOTIFICATION: R0/0: pvp: System report core/C9800-1_2_RP_0-system-report_20230403-074145-GMT.tar.gz (size: 11708 KB) generated and System report info at core/C9800-1_2_RP_0-system-report_20230403-074145-GMT-info.txt

[marce1000]

 - Is this a member of a HA pair (?) , if so break the HA connections (for testing) , check if it can boot then , 

 M.

[balaji.bandi]

Remove all the connections and connect console and boot the WLC and post complete output here

also worth looking at this bug :

https://bst.cisco.com/bugsearch/bug/CSCwa77443

[blanders@hufsd.edu]

Yes Member of HA

Remove all connections expect Console and Power Output below..

Initializing Hardware ...

System integrity status: 90170200 12030106

System Bootstrap, Version 16.10(2r), RELEASE SOFTWARE
Copyright (c) 1994-2018 by cisco Systems, Inc.

Current image running: Boot ROM0
Last reset cause: PowerOn

C9800-40-K9 platform with 33554432 Kbytes of main memory

Warning: filesystem is not clean
File size is 0x000015f0
Located packages.conf
Image size 5616 inode num 19, bks cnt 2 blk size 8*512
#
File size is 0x01fd9bae
Located C9800-rpboot.17.03.06.SPA.pkg
Image size 33397678 inode num 138724, bks cnt 8154 blk size 8*512
################################################################################ ################################################################################ ################################################################################ ################################################################################ ######
Boot image size = 33397678 (0x1fd9bae) bytes

ROM:RSA Self Test Passed
ROM:Sha512 Self Test Passed

Package header rev 3 structure detected
Calculating SHA-1 hash...done
validate_package_cs: SHA-1 hash:
calculated 4c88ec39:6f4df8eb:6f196f50:ae0612ed:9377f675
expected 4c88ec39:6f4df8eb:6f196f50:ae0612ed:9377f675
Validating main package signatures

RSA Signed RELEASE Image Signature Verification Successful.
Image validated

Waiting for remote chassis to join
Apr 3 18:55:52.846: %PMAN-3-PROC_EMPTY_EXEC_FILE: R0/0: pvp: Empty executable used for process bt_logger
##Apr 3 18:55:54.433: %PMAN-3-PROC_EMPTY_EXEC_FILE: R0/0: pvp: Empty executable used for process bt_logger
##########################Apr 3 18:56:20.580: %PMAN-3-PROCHOLDDOWN: C0/0: The process ezman has been helddown (rc 134)
Apr 3 18:56:20.664: %PMAN-0-PROCFAILCRIT: C0/0: pvp: A critical process ezman has failed (rc 134)
Apr 3 18:56:20.727: %PMAN-3-RELOAD_RP: C0/0: pvp: Reloading: Chassis will be reloaded

Chassis 2 reloading, reason - Non participant detected
Apr 3 18:56:21.566: %PMAN-5-EXITACTION: F0/0: pvp: Process manager is exiting:
Apr 3 18:56:21.589: %PMAN-5-EXITACTION: C0/0: pvp: Process manager is exiting:
Apr 3 18:56:22.662: %PMAN-5-EXITACTION: R0/0: pvp: Process manager is exiting: process exit with reload fru code
Apr 3 18:58:54.372: %PMAN-0-PROCESS_NOTIFICATION: R0/0: pvp: The process lifecycle notification component failed because rp Execute Exit Actions Timeout
Apr 3 18:58:54.570: %PMAN-5-EXITACTION: R0/0: pvp: Process manager is exiting: Rebooting chassis.

[Leo Laohoo]

---

blanders@hufsd.edu wrote:

%PMAN-3-PROCHOLDDOWN: C0/0: The process ezman has been helddown (rc 134)
%PMAN-0-PROCFAILCRIT: C0/0: pvp: A critical process ezman has failed (rc 134)

---

Raise a Cisco TAC Case.  16.3.6 is newly released.  

[marce1000]

 - I also think this is due to a bug , you may go for : https://software.cisco.com/download/home/286316412/type/282046477/release/Cupertino-17.9.3

 M.

[rcarnes]

I'm having the same issue on a 9800-80.  
I've tried versions all the way up to 17.11. and used Bundle and Install modes.  
Setting Confreg 0x0 at least lets it roll back to rommon after failing.  My trouble seemed to start when I set confreg to 0x2142 to perform a password recovery.