Cisco Guest Wireless Portal not Prompting

[Joe Della Valle]

We are hearing complaints from users who have guests coming to our offices trying to connect to our Cisco Guest wireless portal using Chrome. It seems Chrome had an update recently that has affected the Guest Wireless portal. 

So users connect to our Guest wireless SSID, then get redirected to a portal splash page in their browser, if their default browser is Chrome they get an error that the page can't be found. If they use FireFox the portal page loads just fine?

Has anyone experienced this in the last 2-3 months?

[Rich R]

Are you using a registered DNS domain name with valid matching SSL certificate (issued by public cert authority) for your portal splash page?

If not then that's why it isn't working and just a matter of time before Firefox blocks it too.

Otherwise you're going to need to provide more detail.

- Brower network trace (F12) to show why browser won't load it

- Packet capture to see what's happening at network level