Cisco Prime NCS Alarms

[James Drake]

I'm having trouble view Alarms in Prime NCS.

I get the Alarms panel, but no alarms under the 'Alarms' heading.

Google Chrome Version 31.0.1650.57 m and Firefox 25.0.1 are doing the same thing. IE 10.0.9200 shows the alarms, but not the maps. These are all fresh installs on a new image, so I'm sure I'm missing some plugin or addon. Any advice?

[Sandeep Choudhary]

did u installed the adobe flash ???

You must install Adobe Flash Player on the client machine for Prime NCS features to work properly. cisco recommended that you download and install Adobe Flash Player version 11.0.1.152 from the Adobe website.

Regards

Hope it helps.

dont forget to rate helpful posts.

[James Drake]

Yes, Adobe Flash is on both Google Chrome and Firefox. Still no alarms.

[Sandeep Choudhary]

HI James,

as per my knowledge, it is the problem with your web Browser or flash plug in.

Please check again.

Regards

[James Drake]

Does anyone else have any other ideas? I'm still having this issue. According to reports Flash version

11.0.1.152 has been pulled because of security issues. I am using the latest version 11.9.900.

Current state:

Internet Explorer - I can view  the alarms when ChromeFrame is disabled, but I cannot view the maps. I  can view the maps with ChromeFrame enabled, but can't view the alarms.

Firefox - I can view everything EXCEPT the alarms. No matter what plugins I disable/re-enable, the alarms do not show.

Chrome - Shows that Flash is installed by default. Cannot view alarms.

I  have reinstalled Flash numerous times in trying to get this to work. I  am left with keeping NCS open in both IE and Firefox. IE to view the  alarms, and Firefox for everything else.

EDIT: Alarms work in Firefox in Cisco ISE, but not NCS.

Message was edited by: James Drake

[Rob Johnson]

what version of NCS or Prime Infrastructure.

My guess is you don't have the appropriate patches applied is the reason nothing is showing on the page:::

[James Drake]

Version: 1.1.1.24 - rev 65013

[Rob Johnson]

James,

It sounds like you're missing some patches.

Please reply back w/ the output of a show version and a show application as well as the CCO id you use to login to your Cisco Connection Online account.  I will publish any patches you don't have installed to that CCO Id.

rob

[James Drake]

# show version

Cisco Application Deployment Engine OS Release: 2.0

ADE-OS Build Version: 2.0.1.038

ADE-OS System Architecture: x86_64

Copyright (c) 2005-2010 by Cisco Systems, Inc.

All rights reserved.

Hostname: rvavpncs01

Version information of installed applications

---------------------------------------------

Cisco Prime Network Control System

------------------------------------------

Version : 1.1.1.24

# show application

NCS             Cisco Prime Network Control System

My CCO id is psilentrain1

Thanks Rob!      

[Scott Fella]

There is a patch to fix the alarm browser not showing up. I just had a customer install the patch and works fine now.

Give Rob your info and he should be able to get you that patch and instructions to install it.

Sent from Cisco Technical Support iPhone App

[Rob Johnson · Accepted solution]

James,

The 1st file published is the patch that should fix your problem:::

ncs_patch-1.1.1.24-CSCui77571.tar.gz

The 2nd patch published is an important patch to fix problems with backups, restores, High Availability problems as well as others.  It's also a required patch before upgrading beyond 1.1.1.24::: the name of this patch is

ncs_1_1_1_24-Update.13.4.tar.gz

Installation Instructions can be found in the attached word doc

https://supportforums.cisco.com/docs/DOC-38390

[James Drake]

Thanks again Rob!

Will mark your post correct once we get the patches installed and tested.

[James Drake]

Patches installed and tested good. Problem is resolved in 2 out of the 3 browsers, which is good enough for me! Thank you, sir!