04-01-2015 03:50 AM - edited 07-05-2021 02:50 AM
Hai
I have configured two wireless phones cisco 7925g .It worked for a week now connection failed message coming even after put correct SSID and password.
I am using call manager 10.5 and CISCO WLC 2504.
phone mode cisco 7925-e-k9
call manager and controller restarted and problem started.
tried factory reset.no result.Voice vlan is configured with qos platinum.
anybody face issue.
thanks
Solved! Go to Solution.
04-02-2015 10:25 AM
Agreed. Sounds like something else, Ive never seen WEP/WPA fixed an issue before.
04-01-2015 04:46 AM
"Connection failed" means the phone cannot authenticate to the voice SSID.
What is your voice SSID setting set to?
04-01-2015 04:54 AM
I agree with Leo... Since it was working, has something changed in the environment by chance? If all phones are having issues, something happened. If it's just one phone, well.. phone could be bad?
-Scott
04-01-2015 11:35 PM
Hai thanks for reply.All wireless phones were affected.I fixed issue ,When i change authentication to WEP.
I was using wpa with preshared key before and it was working.
now only works with wep
I want to change to wpa and psk since its more secure.
04-02-2015 04:48 AM
Things just don't change like that.... I don't see how it was working before if you had wpa and then changed it to wep. If you want to use wpa, then you need to setup the WLAN for WPA2/AES and configure the phones to the same encryption. The installation notes from the wireless phone will have instructions on how to do that.
-Scott
04-02-2015 10:25 AM
Agreed. Sounds like something else, Ive never seen WEP/WPA fixed an issue before.
04-04-2015 01:42 AM
Hai
I tried all phone settings on phone regard to authentication.
I doubt there is wpa 2 policy problem or interface configuration issue regard to E-K9
In few days will add more new wireless phones,i will update
Thanks for all reply
06-15-2015 07:30 AM
just to add as mentioned earlier ,i myself never used 802.1x or WPA-PSk for ip-phones. Just used open or wep Authentication.
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