Controller Reboot

oktavian · ‎10-16-2023

Hello,

I just realize that my controller is rebooting, without any notification and log

anybody have same problem?

*capwapHATask: Oct 10 16:37:43.600: %DTLS-3-HANDSHAKE_TIMER_FAILURE: [SS]openssl_dtls.c:2185 Failed to stop DTLS handshake timer for 172.120.7.128:5272. handshake_done:F timer running:T ssl:0x58574f70 con:0x1a44fad0
*nim_t: Oct 10 16:37:34.688: %SIM-3-PORT_UP: sim.c:13902 Physical port 3 is up!.
*cpuAclLogTask: Oct 10 16:37:34.665: %ACL-3-CPU_ACL_LOG_UCAPL_DISABLED: acl.c:1361 UCAPL disabled. CPU ACL hits will not be logged.
*fp_main_task: Oct 10 16:33:43.816: %CNFGR-3-INV_COMP_ID: cnfgr.c:4138 Invalid Component Id : Unrecognized (45) in cfgConfiguratorInit.
*nim_t: Oct 10 16:33:33.278: %SIM-3-PORT_UP: sim.c:13902 Physical port 3 is up!.

note : we use WLC 5508 and OS 8.5.182.7

Mark Elsen · ‎10-16-2023

- Consider : https://www.cisco.com/c/en/us/support/docs/wireless/wireless-lan-controller-software/200046-tac-recommended-aireos.html and upgrade the controller accordingly , if applicable -> check if that can help.

(for 9800 based platforms , use 17.9.4 , if applicable)

M.

-- Let everything happen to you
   Beauty and terror
      Just keep going
     No feeling is final
Reiner Maria Rilke (1899)

Leo Laohoo · ‎10-16-2023

Post the complete output to the following commands:

sh coredump

Rich R · ‎10-16-2023

show coredump summary

------------------------------
Please click Helpful if this post helped you and Accept as Solution (drop down menu at top right of this reply) if this answered your query.
------------------------------
TAC recommended codes for AireOS WLC's and TAC recommended codes for 9800 WLC's
Best Practices for AireOS WLC's, Best Practices for 9800 WLC's and Cisco Wireless compatibility matrix
Check your 9800 WLC config with Wireless Config Analyzer using "show tech wireless" output or "config paging disable" then "show run-config" output on AireOS and use Wireless Debug Analyzer to analyze your WLC client debugs
Field Notice: FN63942 APs and WLCs Fail to Create CAPWAP Connections Due to Certificate Expiration
Field Notice: FN72424 Later Versions of WiFi 6 APs Fail to Join WLC - Software Upgrade Required
Field Notice: FN72524 IOS APs stuck in downloading state after 4 Dec 2022 due to Certificate Expired
- Fixed in 8.10.196.0, latest 9800 releases, 8.5.182.12 (8.5.182.13 for 3504) and 8.5.182.109 (IRCM, 8.5.182.111 for 3504)
Field Notice: FN70479 AP Fails to Join or Joins with 1 Radio due to Country Mismatch, RMA needed
How to avoid boot loop due to corrupted image on Wave 2 and Catalyst 11ax Access Points (CSCvx32806)
Field Notice: FN74035 - Wave2 APs DFS May Not Detect Radar After Channel Availability Check Time
Leo's list of bugs affecting 2800/3800/4800/1560 APs
Default AP console baud rate from 17.12.x is 115200 - introduced by CSCwe88390

oktavian · ‎10-20-2023

This is coredump summary from our WLC

(Cisco Controller) >show coredump summary

Core Dump upload is disabled

Core Dump file on flash:

SW Version....................................... N/A
Time Stamp....................................... Fri Aug 27 18:45:29 2021
File Size........................................ 22362674
File Name Suffix................................. NoInfo_1630064729.gz

Data Path Core Dump file on flash:

SW Version....................................... N/A
Time Stamp....................................... Fri Aug 27 18:45:29 2021
File Size........................................ 22362674
File Name Suffix................................. NoInfo_1630064729.gz