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EWC Client issues

Wes Schochet
Level 3
Level 3

Hi All-

I am upgrading a small site from an autonomous 3602 to a 9120 EWC.  I have a bunch of IoT devices that are having problems connecting.  Theie sessions fail about 50% of the time.  Debug analyzer shows this:


Time Task Translated

2024/10/10 03:39:17.899client-orch-smClient made a new Association to an AP/BSSID: BSSID 2416.1be4.0f00, WLAN TLiot, Slot 0 AP 2416.1be4.0f00, c9120-Tyne-1, Site tag default-site-tag, Policy tag default-policy-tag, Policy profile IoT_policy_profile, Switching Local, Socket delay 0ms
2024/10/10 03:39:17.901dot11Association success for client, assigned AID is: 2
2024/10/10 03:39:17.921client-keymgmtNegotiated the following encryption mechanism: AKM:PSK Cipher:CCMP WPA Version: WPA2
2024/10/10 03:39:17.921client-authClient successfully completed Pre-shared Key authentication. Assigned VLAN: 192
2024/10/10 03:39:17.921client-orch-smPolicy profile is configured for local switching
2024/10/10 03:39:17.921client-orch-stateStarting Mobility Anchor discovery for client
2024/10/10 03:39:17.924client-orch-stateEntering IP learn state
2024/10/10 03:41:17.924client-orch-smController initiated client deletion with code: CO_CLIENT_DELETE_REASON_IPLEARN_CONNECT_TIMEOUT. Explanation: Controller did not learn client IP address in the allowed time. Actions: Check DHCP server and client IP configuration. Validate if DHCP required is set and client is performing DHCP negotiation. If all is correct, collect RA traces and EPC

 

9800 WLC Advanced Debug Insights (Help)

Client MAC Address Success Sessions Failed Sessions Start Time End Time
2462.ab47.f0405922October 10, 2024 02:24:48:933000October 10, 2024 12:10:33:692000

Again, this is happening about 25% of the time.  802.11g clients, they come and go.  I think they may all come and go at the same time.   

This is a 9120 running EWC 17.9.5 with just the single AP.   I have disabled Fast Transition and PMF.    There is a bug for the non-EWC controllers that suggests turning off DHCP required - I do not see an option for that on EWC.    Similarly, I would like to extend or disable session time-out - i do not see that option

Any help would be appreciated. 

1 Accepted Solution

Accepted Solutions

marce1000
VIP
VIP

 

 - Consider upgrading to 17.12.3 to benefit from bug fixes
 + Have a checkup of the EWC controller configuration using the CLI command ; 
    show tech wireless  (not 'show tech') and feed the output from that into Wireless Config Analyzer

  For session timeout , try manual configuring it from the CLI (running config) for example : 
  WLC(config)#  wireless profile policy my-policy
                             session-timeout <your value>

Also note  https://www.cisco.com/c/en/us/products/collateral/wireless/embedded-wireless-controller-catalyst-access-points/wireless-ewc-access-point-eol.html
                               Take it with you for long term planning

 M.



-- Each morning when I wake up and look into the mirror I always say ' Why am I so brilliant ? '
    When the mirror will then always repond to me with ' The only thing that exceeds your brilliance is your beauty! '

View solution in original post

2 Replies 2

marce1000
VIP
VIP

 

 - Consider upgrading to 17.12.3 to benefit from bug fixes
 + Have a checkup of the EWC controller configuration using the CLI command ; 
    show tech wireless  (not 'show tech') and feed the output from that into Wireless Config Analyzer

  For session timeout , try manual configuring it from the CLI (running config) for example : 
  WLC(config)#  wireless profile policy my-policy
                             session-timeout <your value>

Also note  https://www.cisco.com/c/en/us/products/collateral/wireless/embedded-wireless-controller-catalyst-access-points/wireless-ewc-access-point-eol.html
                               Take it with you for long term planning

 M.



-- Each morning when I wake up and look into the mirror I always say ' Why am I so brilliant ? '
    When the mirror will then always repond to me with ' The only thing that exceeds your brilliance is your beauty! '

It looks like the version upgrade solved my issues. Everything is connected and reliable!
Thanks so much for your help.

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