Factory reset - Cisco WLC 3500

[Daniel Bandeira]

Hello, I hope you are well.

I have a question about the cisco WLC3500, if I perform a factory reset on the WLC3500 controller, will the permanent licenses that are in it be lost?

Thanks in advance for the support.

[Flavio Miranda]

Hi @Daniel Bandeira 

 Yeah, it will.   Luckly, you can backup your lisence prior to factory reset. Just follow this guide

https://www.cisco.com/c/en/us/td/docs/wireless/controller/8-2/config-guide/b_cg82/b_cg82_chapter_0100.html#ID348

Skip to "Installing a License"

[Daniel Bandeira]

Hi, @Flavio Miranda 

Thanks for the feedback.

I followed the steps in the documentation, but the options do not appear either via the CLI or the GUI.

[Flavio Miranda]

Which WLC version?

[Daniel Bandeira]

@Flavio Miranda 

AIR-CT3504-K9

[Flavio Miranda]

Software version?

[Flavio Miranda]

You can not see this on the WLC ?

[Daniel Bandeira]

Software Version 8.5.131.0

[Flavio Miranda]

The screen above is from the same version as yours

[Daniel Bandeira]

I don't have that option lol

I looked for it right away, but it doesn't show up.

[Flavio Miranda]

Are you using local user? or  tacacs?

Did you try via cli?

[Daniel Bandeira]

Yes, I tried to perform the command via CLI.

Although the command given in the documentation does not appear for me either.

[Flavio Miranda]

@Daniel Bandeira 

 On the screen you sent, click in License type please. If the license type is RTU, like the example below, you indeed dont nee to worry with the factory reset.

For more information about this kind of licensing, check the link below

https://www.cisco.com/c/en/us/support/docs/wireless/3504-wireless-controller/214106-licensing-on-3504-5520-and-8540-wireles.html#anc4

[Dustin Anderson]

3504 is just a RTU adder license, so should be nothing to back up, just add the license back after reset.

[Daniel Bandeira]

I understood,

But if I don't have the information to add the licenses again, I don't have the right way to add them?