01-30-2018 12:02 PM - edited 07-05-2021 08:11 AM
Hi, Guest wireless is down, while other are up. Please see attached picture, which show Guest wireless is down without internet access. The WLC: 5500 and AP: AIR-CAP3602I-A-K9. Anyone has some suggestion? Thank you
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01-31-2018 06:46 PM
Perfect. Actually, the Cisco WLCs support only HTTP redirection by default. Thus, if the browser opens a HTTPS URL , it would not be redirected to the login portal.
In your case, it seems that you are using Web passthrough where the client just have to Accept the agreement to move forward. There is nothing special about cnn.com. You can use any HTTP URL or you can set the home page to any HTTP URL.
If this answered your question, please select this as the answer for others to benefit.
Cheers,
Manish
01-30-2018 12:05 PM
Hi
This can be two thing. Either you did not authenticated on the guest portal or you did but you have no internet connection on the WLC.
-If I helped you somehow, please, rate it as useful.-
01-30-2018 03:24 PM
01-30-2018 04:21 PM
if entering ipconfig in PC, it can show ip address.
01-30-2018 09:01 PM
01-31-2018 01:35 AM
Can you please run the following commands on the client ?
netsh wlan show interfaces (To verify that you are connected to the SSID)
ipconfig /all (To verify that you have a VALID IP address, default gateway and DNS servers assigned)
nslookup google.com (To verify that your DNS server is working fine)
Make sure that you can ping 4.2.2.2 from the WLC. If all of this is good, please try to open http://cnn.com (or any other http URL) on the browser . This should redirect you to the login page. The issue can be isolated depending on which stage u fail.
Cheers,
Manish
01-31-2018 02:24 AM
and moreover , if you pass all the steps till authenticating on the login page and still you can not reach internet , please make sure that there is no ACL configured on the WLC which may block the traffic from the guest client subnet.
Cheers,
Manish
01-31-2018 06:35 AM
Hi Manish, So great! After browser cnn.com and click Accept, everything began to work. I wonder why I have to browser cnn.com? how to associate cnn.com with the Accept?
01-31-2018 06:46 PM
Perfect. Actually, the Cisco WLCs support only HTTP redirection by default. Thus, if the browser opens a HTTPS URL , it would not be redirected to the login portal.
In your case, it seems that you are using Web passthrough where the client just have to Accept the agreement to move forward. There is nothing special about cnn.com. You can use any HTTP URL or you can set the home page to any HTTP URL.
If this answered your question, please select this as the answer for others to benefit.
Cheers,
Manish
01-31-2018 07:03 PM
Fantastic and magic. Thank you so much!
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