Inquiry

[Hager Dawood]

Hello,

Please i need to assure that this license L-LIC-CT2504-25A will enable this model of wireless controller AIR-CT2504-K9  to monitor and manage the below access points :

AIR-AP3802I-I-K9

AIR-AP2802I-I-K9

[Haydn Andrews]

That is the licence for the 2504.

The Cisco Wireless compatibility matrix is located here

https://www.cisco.com/c/en/us/td/docs/wireless/compatibility/matrix/compatibility-matrix.html 

It says the 2504 highest software version is 8.5 which also is a compatible version for the 2800 and 3800 APs

[Hager Dawood]

Hello Hydan

Thanks for the reply, Could You help me to know if I'm able to upgrade from software release of  7.4.140.0   to  release 8.5.176.0 on this license    L-LIC-CT2504-25A 

As I can only see that by using the above license the last supported version is 7.4.140.0 as per Cisco software research tool

Awaiting for your advise, Thanks ..

[patoberli]

Hi

Your main problem is that the 2504 has reached EoL https://www.cisco.com/c/en/us/products/collateral/wireless/2504-wireless-controller/eos-eol-notice-c51-740645.html

If you are lucky, you can get one more year of support contract, which would allow you to download the needed software. I think you need to do some intermediate steps (probably first to 8.0.x), check the release notes for the upgrade path:

https://www.cisco.com/c/en/us/support/wireless/2500-series-wireless-controllers/products-release-notes-list.html

Typically the 2504 came already with some license pre-installed and then if you needed more APs, you'd buy an Adder license, but I'm not 100% sure.
You can check this with the command 'show license'. 

For the new APs to connect (after upgrading to a supported software release), make sure the 2504 is correctly synced with NTP, date and time must be correct.