iphone 7 issue with wlc3504

[Marco Aresu]

Hi all,

i am detecting an issue with WLC 3504 version 8.5.135.

Users with iPhone7/8/10 are not able to connect. They join to the network, receive IP address but it seems they are isolated.

Same users connected on WLC5520 version 8.5.135 are able to navigate.

Any idea?

Thanks

Marco

[Masato Ueoka]

Hi
Is wlan config same ?
What kind of security method do you use?
Is WLC interface config trunk or no VLAN?
what port do you use on 3504?
pls show associated client detail information.
Regards,

[Marco Aresu]

Hi masato,

Is wlan config same ?  YES
What kind of security method do you use?  MAC Filtering with ISE authentication (same problem happened with no security on WLAN)
Is WLC interface config trunk or no VLAN? Trunk
what port do you use on 3504? from 1 to 4
pls show associated client detail information. (in attachment)

[Leo Laohoo]

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@Marco Aresu wrote:

They join to the network, receive IP address but it seems they are isolated.

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Can you please explain further what you mean by "isolated"? 

Is the behaviour the same if using non-Apple wireless clients? 

[Marco Aresu]

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@Leo Laohoo wrote:

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@Marco Aresu wrote:

They join to the network, receive IP address but it seems they are isolated.

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Can you please explain further what you mean by "isolated"? 

Is the behaviour the same if using non-Apple wireless clients? 

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Can you please explain further what you mean by "isolated"? They are not able to reach DNS or other IP address.

Is the behaviour the same if using non-Apple wireless clients? No, only iPhone 7/8/10. Samsung, other brand and also iphone 6 and older are connected without any problem.

[Leo Laohoo]

What APs are you using? 2700/3700?

[Marco Aresu]

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@Leo Laohoo wrote:
What APs are you using? 2700/3700?

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3500/3600/3700

[Leo Laohoo]

Do you have Fast Transition enabled on the SSID?

[Marco Aresu]

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@Leo Laohoo wrote:
Do you have Fast Transition enabled on the SSID?

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No, Disabled.