Lightweight Ap is not joining to wireless controller

[Muthukumar P]

Hi Team,

                   We have cisco 5508 wireless controller and 2702 wireless ap ,and we have configured Wireless controller .  Ap is getting the IP from wireless controller but AP is not joining with Wireless controller. From switch side i have configured Trunk only.

 From WC side checked with untagged & tagged also but not joining , Please do the needful..

Thanks

Muthukumar

[Rasika Nayanajith]

Pls provide "show sysinfo" from your WLC & "show version" from your AP.

Make sure you have compatible software code (7.6.120.0 or above) on your WLC as per below.

http://www.cisco.com/c/en/us/td/docs/wireless/compatibility/matrix/compatibility-matrix.html#56735

Here is a good document on how to troubleshoot AP join issues.

http://www.cisco.com/c/en/us/support/docs/wireless/5500-series-wireless-controllers/119286-lap-notjoin-wlc-tshoot.html

HTH

Rasika

*** Pls rate all useful responses ***

[Muthukumar P]

HI Rasika,

           WLC is having  7.6.130 firmware version . Kindly find the show sysinfo command output of the WLC but i am not getting console from AP. and please confirm that service port is mandatory to connect the switch. I am not connect the Service port to switch. AP is getting the ip from WLC but not joining..

(Cisco Controller) >show sys?
sysinfo        syslog
(Cisco Controller) >show sysinfo

Manufacturer's Name.............................. Cisco Systems Inc.
Product Name..................................... Cisco Controller
Product Version.................................. 7.6.130.0
Bootloader Version............................... 1.0.20
Field Recovery Image Version..................... 7.6.95.16
Firmware Version................................. FPGA 1.7, Env 1.8, USB console 2.2
Build Type....................................... DATA + WPS

System Name...................................... Cisco_7a:8d:e4
System Location..................................
System Contact...................................
System ObjectID.................................. 1.3.6.1.4.1.9.1.1069
Redundancy Mode.................................. Disabled
IP Address....................................... 192.168.52.210
Last Reset....................................... Watchdog reset
System Up Time................................... 0 days 11 hrs 20 mins 6 secs
System Timezone Location.........................
System Stats Realtime Interval................... 5
System Stats Normal Interval..................... 180

Configured Country............................... US  - United States
Operating Environment............................ Commercial (0 to 40 C)

--More-- or (q)uit
Internal Temp Alarm Limits....................... 0 to 65 C
Internal Temperature............................. +43 C
External Temperature............................. +26 C
Fan Status....................................... OK

State of 802.11b Network......................... Enabled
State of 802.11a Network......................... Enabled
Number of WLANs.................................. 1
Number of Active Clients......................... 0

Burned-in MAC Address............................ 04:62:73:7A:8D:E0
Power Supply 1................................... Present, OK
Power Supply 2................................... Present, OK
Maximum number of APs supported.................. 250

(Cisco Controller) >

Thanks

Muthukumar

[Sandeep Choudhary]

paste the output of the command from AP: sh version

Regards

[Muthukumar P]

Hi,

          Please find the Wireless AP" show version" command output, please suggest on this..

AP00f2.8b01.9ee8>enable
Password:
AP00f2.8b01.9ee8#show version
Not in Bound state.
Cisco IOS Software, C1700 Software (AP3G2-RCVK9W8-M), Version 15.3(3)JA4, RELEAS                                                                             E SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2015 by Cisco Systems, Inc.
Compiled Wed 01-Jul-15 18:26 by prod_rel_team

ROM: Bootstrap program is C1700 boot loader
BOOTLDR: C1700 Boot Loader (AP3G2-BOOT-M) LoaderVersion 15.3() [ TRUE]

AP00f2.8b01.9ee8 uptime is 1 hour, 28 minutes
System returned to ROM by power-on
System image file is "flash:/ap3g2-rcvk9w
*Mar  1 01:28:24.523: %CAPWAP-3-DHCP_RENEW: Could not discover WLC. Either IP ad                                                                             dress is not assigned or assigned IP is wrong. Renewing DHCP IP.8-mx/ap3g2-rcvk9                                                                             w8-xx"
Last reload reason:



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cisco AIR-CAP1702I-D-K9 (PowerPC) processor (revision A0) with 376810K/134656K bytes of memory.
Processor board ID FGL1953X1EU
PowerPC CPU at 800Mhz, revision number 0x2151
Last reset from power-on
LWAPP image version 8.0.120.0
1 Gigabit Ethernet interface

32K bytes of flash-simulated non-volatile configuration memory.
 --More--
Not in BoBase ethernet MAC Address: 00:F2:8B:01:9E:E8
 --More--
*Mar  1 01:29:14.523: %CAPWAP-3-DHCP_RENEW: Could not discover WLC. Either IP address is not assigned or assigned IP is wrong. RenewinPart Number                          : 73-16776-01
PCA Assembly Number                  : 000-00000-00
PCA Revision Number                  :
PCB Serial Number                    : FOC19517Q7M
Top Assembly Part Number             : 068-05568-02
Top Assembly Serial Number           : FGL1953X1EU

Top Revision Number                  : A0
Product/Model Number                 : AIR-CAP1702I-D-K9

Thanks

Muthukumar

[Sandeep Choudhary]

Hi Muthu,

Error1:

Regulatory domain  mismatch is the problem:

You have set country code on WLC is USA and your AP is with Indian regulatory domain.

Configured Country............................... US  - United States

AIR-CAP1702I-D-K9

Please change the AP with supplier with correct code: AIR-CAP1702I-A-K9

Error2:

You need 8.0.100.o or higher Software version on WLC to support 1702I AP.

Check the compatibility matrix:

http://www.cisco.com/c/en/us/td/docs/wireless/compatibility/matrix/compatibility-matrix.html

Regards

Don't forget to rate helpful posts

[Muthukumar P]

Hi,

        I tried Indian code also but not happening

Thanks

Muthukumar

[Sandeep Choudhary]

Ok do these and try again:

1. Set the country code to India on WLC.

2. Put the AP and WLC in same subnet.

If still not works then it may comes with mesh image, so add the mac address of access point (00:f2:8b:01:9e:e8) in WLC here:

Security >AAA > AP Policies , click on add , enter mac address Add AP to Authorization List(select MIC as certificate type).

Regards

Don't forget to rate helpful posts

[Muthukumar P]

Hi,

 After upgrade the WLC software to 8.0 then Ap has been joined with WLC but i have created 3 vlan with different ip address range , if i connect with any vlan ,i am getting Management vlan ip address only  instead of getting particular vlan ip address.

Please help on this

Thanks

Muthukumar

[Sandeep Choudhary]

Check the Dynamic interface assigned to WLAN. May be you did not change the interface for all WLAN.

Click on WLAN > Wlan ID and check here which Interface is assigned for this specific WLAN.

Regards

Don't forget to rate helpful posts

[Muthukumar P]

Hi Sandeep,

I got it and configured it's working fine...

Could you know the configuration link about guest user authentication authenticate with ISE 2.0. If yes please share the link..

Thanks

Muthukumar