Location Appliance Backup

[johnd2310]

I upgraded wcs to version 7.0.172 and migrated it to new server and ip address. The upgrade was done by install wcs 7.0.172 on new server and restoring a backup. I also upgraded the location appliance from 6.0.101.0 to 6.0.202.0. The wcs can see the location appliance without a problem. The problem occurs when i try to backup the location appliance. The wcs appears to run the backup and completes with a success but i cannot find the backup file in the ftp directory. wcs backup to ftp folder is fine.

• is a there a way of doing a manual backup of location applance
• what logs can i check to see whether the backup is taking place or not

Thanks

john

[Nael Mohammad]

Post the logs from Administration -->Logging --> Download Logs and the ip or hostname of location appliance.  Make sure to enable tracing and manually run the location backup from WCS --> Administration --> Background Tasks and look for Location Server backup and execute the task.

[johnd2310]

this has been resolved. The issue was with ftp. The backup was working fine but ftp was failing. After reseting the ftp user and password all was working.