Mobile Printer ( Zebra RW420 ) Not Working with Cisco AP

Mohd faraj · ‎12-22-2013

Good Morning everyone,

In cold area -3 inside a warehouse I am trying to connect a mobile printer ( Zebra RW420 ) to cisco access points of model AIR-LAP1242AG-A-K9 and AIR-LAP1252AG-E-K9 which are woking through WLAN controlar version 6.0.202.0 ,the mobile printer is connecting to cisco AP but shown without IP address , where the IP is configured static , since it's connectiong and working fine with motorola AP .

after upgrading the firmware of mobile printer, I faced the same issue in dry area.

Any ideas please ?

Leo Laohoo · ‎12-22-2013

Kindly post the output to the command "debug client ".

Can you also post the output to the command "sh interface detailed zebra".

Mohd faraj · ‎12-23-2013

Hi Leo ,

Kindly find the below results :-

(WiSM-slot4-2) >show interface detailed label

Interface Name................................... label

MAC Address...................................... c4:7d:4f:bd:d4:4b

IP Address....................................... 10.161.20.123

IP Netmask....................................... 255.255.255.128

IP Gateway....................................... 10.161.20.126

External NAT IP State............................ Disabled

External NAT IP Address.......................... 0.0.0.0

VLAN............................................. 502

Quarantine-vlan.................................. 0

Active Physical Port............................. LAG (29)

Primary Physical Port............................ LAG (29)

Backup Physical Port............................. Unconfigured

Primary DHCP Server.............................. Unconfigured

Secondary DHCP Server............................ Unconfigured

DHCP Option 82................................... Disabled

ACL.............................................. Unconfigured

AP Manager....................................... No

Guest Interface.................................. No

(WiSM-slot4-2) >debug client 00:15:70:21:8a:34

(WiSM-slot4-2) >*Dec 24 10:14:44.575: 00:15:70:21:8a:34 Association received fro

m mobile on AP 00:1a:e3:01:84:e0

*Dec 24 10:14:44.575: 00:15:70:21:8a:34 Applying site-specific IPv6 override for

station 00:15:70:21:8a:34 - vapId 6, site 'DC993', interface 'label'

*Dec 24 10:14:44.575: 00:15:70:21:8a:34 Applying IPv6 Interface Policy for stati

on 00:15:70:21:8a:34 - vlan 502, interface id 12, interface 'label'

*Dec 24 10:14:44.575: 00:15:70:21:8a:34 Applying site-specific override for stat

ion 00:15:70:21:8a:34 - vapId 6, site 'DC993', interface 'label'

*Dec 24 10:14:44.576: 00:15:70:21:8a:34 0.0.0.0 DHCP_REQD (7) Changing ACL 'none

' (ACL ID 255) ===> 'none' (ACL ID 255) --- (caller apf_policy.c:1276)

*Dec 24 10:14:44.576: 00:15:70:21:8a:34 STA - rates (4): 2 4 11 22 0 0 0 0 0 0 0

0 0 0 0 0

*Dec 24 10:14:44.576: 00:15:70:21:8a:34 0.0.0.0 DHCP_REQD (7) Deleted mobile LWA

PP rule on AP [68:ef:bd:2e:7a:10]

*Dec 24 10:14:44.576: 00:15:70:21:8a:34 Updated location for station old AP 68:e

f:bd:2e:7a:10-0, new AP 00:1a:e3:01:84:e0-0

*Dec 24 10:14:44.576: 00:15:70:21:8a:34 0.0.0.0 DHCP_REQD (7) Change state to ST

ART (0) last state DHCP_REQD (7)

*Dec 24 10:14:44.576: 00:15:70:21:8a:34 0.0.0.0 START (0) Initializing policy

*Dec 24 10:14:44.576: 00:15:70:21:8a:34 0.0.0.0 START (0) Change state to AUTHCH

ECK (2) last state DHCP_REQD (7)

*Dec 24 10:14:44.576: 00:15:70:21:8a:34 0.0.0.0 AUTHCHECK (2) Change state to L2

AUTHCOMPLETE (4) last state DHCP_REQD (7)

*Dec 24 10:14:44.576: 00:15:70:21:8a:34 0.0.0.0 L2AUTHCOMPLETE (4) Plumbed mobil

e LWAPP rule on AP 00:1a:e3:01:84:e0 vapId 6 apVapId 1

*Dec 24 10:14:44.576: 00:15:70:21:8a:34 0.0.0.0 L2AUTHCOMPLETE (4) Change state

to DHCP_REQD (7) last state DHCP_REQD (7)

*Dec 24 10:14:44.576: 00:15:70:21:8a:34 0.0.0.0 DHCP_REQD (7) pemApfAddMobileSta

tion2 2514, Adding TMP rule

*Dec 24 10:14:44.576: 00:15:70:21:8a:34 0.0.0.0 DHCP_REQD (7) Adding Fast Path r

ule

type = Airespace AP - Learn IP address

on AP 00:1a:e3:01:84:e0, slot 0, interface = 29, QOS = 0

ACL Id = 255, Jumbo F

*Dec 24 10:14:44.576: 00:15:70:21:8a:34 0.0.0.0 DHCP_REQD (7) Successfully plumb

ed mobile rule (ACL ID 255)

*Dec 24 10:14:44.576: 00:15:70:21:8a:34 0.0.0.0 DHCP_REQD (7) pemApfAddMobileSta

tion2 2630, Adding TMP rule

*Dec 24 10:14:44.576: 00:15:70:21:8a:34 0.0.0.0 DHCP_REQD (7) Replacing Fast Pat

h rule

type = Airespace AP - Learn IP address

on AP 00:1a:e3:01:84:e0, slot 0, interface = 29, QOS = 0

ACL Id = 255, Jumb

*Dec 24 10:14:44.576: 00:15:70:21:8a:34 0.0.0.0 DHCP_REQD (7) Successfully plumb

ed mobile rule (ACL ID 255)

*Dec 24 10:14:44.577: 00:15:70:21:8a:34 apfPemAddUser2 (apf_policy.c:213) Changi

ng state for mobile 00:15:70:21:8a:34 on AP 00:1a:e3:01:84:e0 from Associated to

Associated

*Dec 24 10:14:44.577: 00:15:70:21:8a:34 Scheduling deletion of Mobile Station:

(callerId: 49) in 1800 seconds

*Dec 24 10:14:44.577: 00:15:70:21:8a:34 Sending Assoc Response to station on BSS

ID 00:1a:e3:01:84:e0 (status 0) Vap Id 1 Slot 0

*Dec 24 10:14:44.577: 00:15:70:21:8a:34 apfProcessAssocReq (apf_80211.c:4391) Ch

anging state for mobile 00:15:70:21:8a:34 on AP 00:1a:e3:01:84:e0 from Associate

d to Associated

*Dec 24 10:14:44.582: 00:15:70:21:8a:34 0.0.0.0 Removed NPU entry.

*Dec 24 10:14:44.586: 00:15:70:21:8a:34 0.0.0.0 Added NPU entry of type 9, dtlFl

ags 0x0

(WiSM-slot4-2) >*Dec 24 10:14:44.591: 00:15:70:21:8a:34 0.0.0.0 Added NPU entry of type 9, dtlFlags 0x0

*Dec 24 10:16:44.550: 00:15:70:21:8a:34 0.0.0.0 DHCP_REQD (7) DHCP Policy timeout

*Dec 24 10:16:44.550: 00:15:70:21:8a:34 0.0.0.0 DHCP_REQD (7) Pem timed out, Try to delete client in 10 secs.

*Dec 24 10:16:44.550: 00:15:70:21:8a:34 Scheduling deletion of Mobile Station: (callerId: 12) in 10 seconds

*Dec 24 10:16:54.550: 00:15:70:21:8a:34 apfMsExpireCallback (apf_ms.c:418) Expiring Mobile!

*Dec 24 10:16:54.551: 00:15:70:21:8a:34 apfMsExpireMobileStation (apf_ms.c:4427) Changing state for mobile 00:15:70:21:8a:34 on AP 00:1a:e3:01:84:e0 from Associated to Disasso

ciated

*Dec 24 10:16:54.551: 00:15:70:21:8a:34 Scheduling deletion of Mobile Station: (callerId: 45) in 10 seconds

*Dec 24 10:17:04.550: 00:15:70:21:8a:34 apfMsExpireCallback (apf_ms.c:418) Expiring Mobile!

*Dec 24 10:17:04.551: 00:15:70:21:8a:34 Sent Deauthenticate to mobile on BSSID 00:1a:e3:01:84:e0 slot 0(caller apf_ms.c:4511)

*Dec 24 10:17:04.552: 00:15:70:21:8a:34 apfMsExpireMobileStation (apf_ms.c:4548) Changing state for mobile 00:15:70:21:8a:34 on AP 00:1a:e3:01:84:e0 from Disassociated to Idle

*Dec 24 10:17:04.552: 00:15:70:21:8a:34 0.0.0.0 DHCP_REQD (7) Deleted mobile LWAPP rule on AP [00:1a:e3:01:84:e0]

*Dec 24 10:17:04.552: 00:15:70:21:8a:34 Deleting mobile on AP 00:1a:e3:01:84:e0(0)

*Dec 24 10:17:04.555: 00:15:70:21:8a:34 0.0.0.0 Removed NPU entry.

*Dec 24 10:17:04.568: 00:15:70:21:8a:34 Adding mobile on LWAPP AP 00:1a:e3:01:84:e0(0)

*Dec 24 10:17:04.568: 00:15:70:21:8a:34 Scheduling deletion of Mobile Station: (callerId: 23) in 5 seconds

*Dec 24 10:17:04.568: 00:15:70:21:8a:34 apfProcessProbeReq (apf_80211.c:4761) Changing state for mobile 00:15:70:21:8a:34 on AP 00:1a:e3:01:84:e0 from Idle to Probe

*Dec 24 10:17:04.788: 00:15:70:21:8a:34 Scheduling deletion of Mobile Station: (callerId: 24) in 5 seconds

*Dec 24 10:17:04.813: 00:15:70:21:8a:34 Association received from mobile on AP 68:ef:bd:2e:7a:10

*Dec 24 10:17:04.813: 00:15:70:21:8a:34 Applying site-specific IPv6 override for station 00:15:70:21:8a:34 - vapId 6, site 'DC993', interface 'label'

*Dec 24 10:17:04.813: 00:15:70:21:8a:34 Applying IPv6 Interface Policy for station 00:15:70:21:8a:34 - vlan 502, interface id 12, interface 'label'

*Dec 24 10:17:04.813: 00:15:70:21:8a:34 Applying site-specific override for station 00:15:70:21:8a:34 - vapId 6, site 'DC993', interface 'label'

*Dec 24 10:17:04.813: 00:15:70:21:8a:34 0.0.0.0 START (0) Changing ACL 'none' (ACL ID 255) ===> 'none' (ACL ID 255) --- (caller apf_policy.c:1276)

*Dec 24 10:17:04.813: 00:15:70:21:8a:34 STA - rates (4): 2 4 11 22 0 0 0 0 0 0 0 0 0 0 0 0

*Dec 24 10:17:04.813: 00:15:70:21:8a:34 0.0.0.0 START (0) Deleted mobile LWAPP rule on AP [00:1a:e3:01:84:e0]

*Dec 24 10:17:04.813: 00:15:70:21:8a:34 Updated location for station old AP 00:1a:e3:01:84:e0-0, new AP 68:ef:bd:2e:7a:10-0

*Dec 24 10:17:04.813: 00:15:70:21:8a:34 0.0.0.0 START (0) Initializing policy

*Dec 24 10:17:04.813: 00:15:70:21:8a:34 0.0.0.0 START (0) Change state to AUTHCHECK (2) last state AUTHCHECK (2)

*Dec 24 10:17:04.813: 00:15:70:21:8a:34 0.0.0.0 AUTHCHECK (2) Change state to L2AUTHCOMPLETE (4) last state L2AUTHCOMPLETE (4)

*Dec 24 10:17:04.813: 00:15:70:21:8a:34 0.0.0.0 L2AUTHCOMPLETE (4) Plumbed mobile LWAPP rule on AP 68:ef:bd:2e:7a:10 vapId 6 apVapId 1

*Dec 24 10:17:04.813: 00:15:70:21:8a:34 0.0.0.0 L2AUTHCOMPLETE (4) Change state to DHCP_REQD (7) last state DHCP_REQD (7)

*Dec 24 10:17:04.813: 00:15:70:21:8a:34 apfPemAddUser2 (apf_policy.c:213) Changing state for mobile 00:15:70:21:8a:34 on AP 68:ef:bd:2e:7a:10 from Probe to Associated

*Dec 24 10:17:04.813: 00:15:70:21:8a:34 Scheduling deletion of Mobile Station: (callerId: 49) in 1800 seconds

*Dec 24 10:17:04.813: 00:15:70:21:8a:34 Sending Assoc Response to station on BSSID 68:ef:bd:2e:7a:10 (status 0) Vap Id 1 Slot 0

*Dec 24 10:17:04.813: 00:15:70:21:8a:34 apfProcessAssocReq (apf_80211.c:4391) Changing state for mobile 00:15:70:21:8a:34 on AP 68:ef:bd:2e:7a:10 from Associated to Associated

*Dec 24 10:17:06.751: 00:15:70:21:8a:34 0.0.0.0 DHCP_REQD (7) State Update from Mobility-Incomplete to Mobility-Complete, mobility role=Local, client state=APF_MS_STATE_ASSOCI

ATED

*Dec 24 10:17:06.751: 00:15:70:21:8a:34 0.0.0.0 DHCP_REQD (7) pemAdvanceState2 4181, Adding TMP rule

*Dec 24 10:17:06.751: 00:15:70:21:8a:34 0.0.0.0 DHCP_REQD (7) Adding Fast Path rule

type = Airespace AP - Learn IP address

on AP 68:ef:bd:2e:7a:10, slot 0, interface = 29, QOS = 0

ACL Id = 255, Jumbo F

*Dec 24 10:17:06.751: 00:15:70:21:8a:34 0.0.0.0 DHCP_REQD (7) Successfully plumbed mobile rule (ACL ID 255)

*Dec 24 10:17:06.756: 00:15:70:21:8a:34 0.0.0.0 Added NPU entry of type 9, dtlFlags 0x0

*Dec 24 10:17:06.756: 00:15:70:21:8a:34 Sent an XID frame

Leo Laohoo · ‎12-24-2013

Primary DHCP Server.............................. Unconfigured

Not getting an IP address because you did not configure the DHCP IP address on the Dynamic Interface.

Mohd faraj · ‎12-24-2013

Hi Leo ,

Yes I did'nt configure the DHCP , because I am configured the IP address manualy in the mobile printers

Please note as I told in initial comment all mbile printers are working fine in normal area except in cold area. I got the recommended from mobile printer vendor to upgrade the firmware , after I doing this on some mobile printers , they are not working in normal area as well as in cold area .

Kindly note the mobile printer is working fine with motorola AP in cold area . also there are others devices like laptops , handled scanners are working fine with cisco AP in cold area .

Thanks ..

Mohd faraj · ‎12-24-2013

In below link the disabling Aironet extensions it sometimes improves the ability of non-cisco client .

So how can disable this feature in WLAN controller 6.0.202.0 ?

http://support.scansource.com/scripts/sseasyfaqs.cfg/php.exe/enduser/std_adp.php?p_sid=VXhj7uEl&p_lva=&p_faqid=4041&p_created=1238533919&p_sp=cF9zcmNoPSZwX2dyaWRzb3J0PSZwX3Jvd19jbnQ9MTA0MSZwX3BhZ2U9MTA*&p_li=

Leo Laohoo · ‎12-24-2013

To disable Aironet IE, go to your WLAN, edit your SSID, go to Advanced tab. To the left, there's should be a tick box for Aironet IE. Un-tick and save.

Mohd faraj · ‎12-24-2013

I disabled this feature , but same no any progress

George Stefanick · ‎12-25-2013

How many controllers do you have and is the same controller controlling the aps in the same area ? If not, are the wlans configured the same ?

If there is more than one controller make sure the controllers are in the same mobility group. When clients roam from aps on different controller the WLC forwards the client records ..

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Mohd faraj · ‎12-25-2013

I have 4 controllers and they are in the same mobility group and the same wlans configuration.

.

Scott Fella · ‎12-26-2013

You might also want to turn on passive client feature which is also on the WLAN under the advanced tab.

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Mohd faraj · ‎12-27-2013

I didn't find this option under advanced tab

Scott Fella · ‎12-27-2013

Yeah... Didn't see that you were using v6.0 code on the WLC. Maybe look at upgrading to v7.0.x

http://www.cisco.com/en/US/docs/wireless/controller/7.0/configuration/guide/c70wlan.html#wp1391015

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Mohd faraj · ‎12-27-2013

could you let me know to which v7 I should be upgraded ?

Actually I have controller with v7.0.240.0 in another site , but I didn't find the option , as below shown .