10-15-2013 02:04 PM - edited 07-04-2021 01:05 AM
I'm using MSE 7.4 and using Location analytics. I got 5 days of data, and now its no longer collecting data.
When i go to the location analytics GUI the only day i can select is almost 2 weeks ago. When I run reports directly from the MSE, those work fine.
Any idea on where I can start looking?
10-17-2013 09:51 AM
10-17-2013 10:50 AM
10-17-2013 08:35 AM
Here is getserverinfo with the IPs replaced
Health Monitor is running
Starting MSE Platform, Waiting to check the status.
MSE services are up, getting the status
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Server Config
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Product name: Cisco Mobility Service Engine
Version: 7.4.110.0
Health Monitor Ip Address: 1.1.1.1
High Availability Role: 1
Hw Version: V01
Hw Product Identifier: AIR-MSE-VA-K9
Hw Serial Number: xxxxxx_62909fa0-1f05-11e3-80c0-005056837292
Use HTTP: false
Legacy HTTPS: false
Legacy Port: 8001
Log Modules: 24516
Log Level: INFO
Days to keep events: 2
Session timeout in mins: 30
DB backup in days: 2
-------------
Services
-------------
Service Name: Context Aware Service
Service Version: 7.4.0.45
Admin Status: Enabled
Operation Status: Up
Service Name: WIPS
Service Version: 1.0.4041.0
Admin Status: Disabled
Operation Status: Down
Service Name: Mobile Concierge Service
Service Version: 2.0.0.37
Admin Status: Disabled
Operation Status: Down
Service Name: Location Analytics Service
Service Version: 1.0.0.12
Admin Status: Enabled
Operation Status: Up
--------------
Server Monitor
--------------
Server start time: Tue Oct 15 18:39:25 EDT 2013
Server current time: Thu Oct 17 11:33:33 EDT 2013
Server timezone: US/Michigan
Server timezone offset: -18000000
Restarts: 6
Used Memory (bytes): 181712032
Allocated Memory (bytes): 532873216
Max Memory (bytes): 954466304
DB virtual memory (kbytes): 0
DB virtual memory limit (bytes): 0
DB disk memory (bytes): 33657628288
DB free size (kbytes): 0
---------------
Active Sessions
---------------
Session ID: 9691
Session User ID: 1
Session IP Address: 1xxxxxxx
Session start time: Thu Oct 17 10:15:08 EDT 2013
Session last access time: Thu Oct 17 11:29:02 EDT 2013
----------------------------
Default Trap Destinations
----------------------------
Trap Destination - 1
-----------------
IP Address: xxxxxx
Last Updated: Mon Sep 16 16:12:05 EDT 2013
-------------
Context Aware Service
-------------
Total Active Elements(Wireless Clients, Tags, Rogue APs, Rogue Clients, Interferers, Wired Clients): 520
Active Wireless Clients: 181
Active Tags: 0
Active Rogue APs: 339
Active Rogue Clients: 0
Active Interferers: 0
Active Wired Clients: 0
Active Elements(Wireless Clients, Rogue APs, Rogue Clients, Interferers, Wired Clients, Tags) Limit: 520
Active Sessions: 1
Wireless Clients Not Tracked due to the limiting: 1558
Tags Not Tracked due to the limiting: 0
Rogue APs Not Tracked due to the limiting: 564
Rogue Clients Not Tracked due to the limiting: 0
Interferers Not Tracked due to the limiting: 0
Wired Clients Not Tracked due to the limiting: 0
Total Elements(Wireless Clients, Rogue APs, Rogue Clients, Interferers, Wired Clients) Not Tracked due to the limiting: 2122
-------------------------
Context Aware Sub Services
-------------------------
Subservice Name: Aeroscout Tag Engine
Admin Status: Disabled
Operation Status: Down
Subservice Name: Cisco Tag Engine
Admin Status: Enabled
Operation Status: Up
10-24-2013 07:12 AM
Todd have you had a chance to review this? or is there another method I should engage to resolve this issue?
10-28-2013 03:35 PM
Looking at the information that you have provided I notice the following ---
..... Not Tracked due to limiting: 2122 This may create some issues as the MSE license is not sufficient to track all client devices being seen by the AP/Controller.
Requesting a license that allows tracking more clients may be needed.
Also
You may try rebooting the MSE (this does not solve the licensing issue).
After reboot you can check that the service is running (ps ax | grep jboss)
Also you may check that there is drive space available on the MSE (df -k).
Also you may upgrade to the latest 7.5 code version (if supported by the hardware).
Additional information may be found here ---
http://www.cisco.com/en/US/partner/products/ps9742/index.html
10-24-2013 07:11 AM
Any update? can anyone help me with this? Still having errors and the MSE is not collecting data past october 5th.
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