Network Pritners not showing on Android or IOS Mobiles

[ayansaari]

Dear All, I am unable to view my network printers on my mobile device when connected through the Cisco AP 3802i with WLC 5508. However, when I connect using D-Link or TP-Link routers, the printers show up and I can print from my mobile. I’ve tried to illustrate my issue with a diagram (please excuse any errors). I’m asking for a solution from Network Champions. In simple terms, why aren’t the network printers showing up on Android or iOS devices when connected through the Cisco AP?

[balaji.bandi]

is this issue only with Mobile device - how about PC ? (this never worked for any devices connected to cisco AP before )

check p2p blocking diable

https://www.cisco.com/c/en/us/td/docs/wireless/controller/8-5/config-guide/b_cg85/wlan_security.html#ID821

Other option make sure you enable Multicast ?

Controller>General page and Multicast page

[ayansaari]

I am manully adding printers on Computers or Laptop but mobile users that are connect with cisco ap 3802i they are unable to view network printers.
and all of the users that are conencted with D-Link or TP-Link WiFi, they are able to view Network Printers

I have attached every screenshots, please view and suggest me what should I do, 
because I am requesting a solution from you as a network champion.

[balaji.bandi]

I am manully adding printers on Computers or Laptop

they are in wireless ? and they work if you manually add

the screenshot does not have clarity can you post sysinfo output here. have you look the settings i mentioned ?

[ayansaari]

Computers and Laptops are on LAN,

can we have a call or remote session ?

[ayansaari]

can we have a call on whatsapp or remote session ?

+92 321 4050320

please solve my issue

[ayansaari]

Yes, it will be a good thing if you check in remote session,

[balaji.bandi]

Computers and Laptops are on LAN,

If you have the issue with Wifi, you need to get Laptop and connect to wifi and test it.

is the printers connected over Wifi or LAN ? what Model of the printers ?

can we have a call or remote session ?

Contact Cisco TAC (cisco.com website have numbers)

[ayansaari]

Dear All,

I am using cisco wlc 5508 with AP 3802i, problem is that when I connecty with my cisco ap it is not discovering network printer but at the same them when I connect with any router like D-link AC1200 it discover my all network printer, can any body know which option I should be enable on cisco wlc 5508 to enable network discovery. 

[Flavio Miranda]

@ayansaari 

 Your diagram is wrong as it suggest that the D-Link is connected to the cisco 5508, which is impossible. The TP-link probably is connected to the switch directly.

  In order to identify why the cisco AP is not able to discovery the printer, we need to know more about the WLC config. For example, if you have "Peer-to-Peer blocking" enable, it would not be possible to discovery the printer.

Another situation would be, the printer and the Cisco AP is not on the same network.

[ayansaari]

Dear, 

I am unable to view my network printers on my mobile device when connected through the Cisco AP 3802i with WLC 5508. However, when I connect using D-Link or TP-Link routers, the printers show up and I can print from my mobile.

I’ve tried to illustrate my issue with a diagram (please excuse any errors). I’m asking for a solution from Network Champions.

In simple terms, why aren’t the network printers showing up on Android or iOS devices when connected through the Cisco AP?

[balaji.bandi]

replied other threasd :

https://community.cisco.com/t5/cisco-live-discussions/network-pritners-not-showing-on-android-or-ios-mobiles/m-p/5207264#M1894

[ayansaari]

Flavio please check out the currect diagram, 
Simple is that when users conencted through cisco wlc 5508 with 3802i AP. they are not able to view network printers while when users conencted through any other wifi like d-link they are able to view network printers
can you solve this issue or not ?

[Leo Laohoo]

Does the printer only support 802.11b?

[ayansaari]

Hp old model supporting on 802.11b while the latest printers have dual bands