02-28-2019 10:13 PM - edited 07-05-2021 09:57 AM
Hi
we are using ISE 3515 applience version 2.2 in mnt mode and WLC 5508 version 8.4.100 .
i come to know that in few mobiles phones sponsor redirection page is not coming,device is getting the ip address and sponsor address is showing in address bar but the page is not opening(its only showing connect to wifi .
But in laptop, samsung mobile and i phones the redirection done automatically.
i am working in a hospital and many people come to me with this problem.
Kindly help me.
03-01-2019 04:18 AM
Hi,
A few thing you should be sure:
- For those devices the pre-auth ACL is being delivered?
You can see that with 'show client detail'
- Are they getting the proper DNS?
You can see that also on 'show client detail'
-Are those device able to reach the DNS service?
If you thing that all the answers is YES then I dont see much you can do on the wireless infrastructure side. This might be a device problem.
-If I helped you somehow, please, rate it as useful.-
03-01-2019 06:41 AM
04-06-2019 11:37 PM
Thanks to all.
Actually this issue is self certificate issue which is used by guest portal.
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