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Phone wont Register after CCM Upgrade 4.1 to 5.1.3

Marco Villani
Level 1
Level 1

Hello, I just finished to upgrade from CCM 4.1 to 5.1.3 , I'm able to login into the web interface, I loaded the license and all of the configuration were migrated Successfully from the DMA. my problem is I can't get a phone to register, I manually setup the phone with ip address, tftp , route but the phone keeps on hanging saying registering. I checked the CTL logs, and they are on the phone, I even clean them but still the phone wont register. any idea? thanks.

1 Reply 1

Marco Villani
Level 1
Level 1

The problem was that CTL was renamed on the publisher with an extension .NEW. Tac went in the root, changed the file extension and the phones registered right away.

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