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Pitney Bowes Smartlink Printer cannot connect to PSK Guest network

craig.cordts
Level 1
Level 1

Recently migrated to C9130AXI-E AP in FlexConnect mode to a 5504 running 8.10.151. 

 

Pitney Bowes will not connect to a PSK based network. Password and SSID is correct. 

 

Device support both 2.4ghz and 5ghz.

 

Anyone successfully get one of these devices to connect ?

 

 

2 Replies 2

ammahend
VIP
VIP

If you have printers MAC address the run debug client <MAC address> and share output.

you can also try packet capture and if you are missing message 3 in 4 way-handshake that means your password is wrong (I know you said it’s right, but having data is always good).

also try lower data rates, may be 6mbps or even lower. 

-hope this helps-

Rich R
VIP
VIP
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