Regulatory domain incompatible with the country | Cisco C3504 | AIR-AP1815T-E-K9

[MrDelosevsky]

Hello Community,
I'm facing issue with enable 802.11a/c on my AIR-AP1815T-E-K9 and Cisco 3504 WLC.

I have controller in Europe (is shared with public IP) in DC. In Serbia I have an access point - AIR-AP1815T-E-K9 connected directly to Internet (OEAP) and this AP doesn't broadcast 802.11a/c network.

I thought that there is a problem with Country because when I try change country I getting pop-up message with error: "Regulatory domain incompatible with the country".

In details AIR-AP1815T-E-K9 section on WLC I can see that Regulatory Domain for 802.11a/n/ac is not supported.

Could you please help me indicate a solution how to enable 802.11a/n/ac? In AP1815T-E-K9 datasheets is information that it supports 5Ghz.

WLC configured country codes: DE, FR, GB, IN, PL, RS, US
WLC Regulatory Domain: 
- 802.11a/n/ac: (Indoor: -ABDEN, Outdoor: -ABDEN)
- 802.11b/g/n: (Indoor: -AE, Outdoor: -ABEN)

AP Regulatory Domains: 802.11bg:-A 802.11a:-B
AP choosen country: India -> not able to change for example on Germany or France

Please let me know if you need any additional informations/settings.

Thank you in advance.

[Leo Laohoo]

The AP has a Regulatory Domain of "-E" but your WLC has "conflicting" Regulatory Domains from India and US. 

What happens if India and US are removed?

[MrDelosevsky]

Hi,
thanks you for reply.
Yesterday I disabled both radios on WLC then unchecked boxes with India and USA country and after apply config this one AP disappeared and it was disappeared till I revert previously config with India and USA country.

Any other idea?

[Sandeep Choudhary]

Hi,

Here is the prcodue to change country cod eon WLC:

Step1: Disable the 802.11a and 802.11b/g networks:

(WLC) >config 802.11a disable network
(WLC) >config 802.11b disable network

Step2: Configure the country codes for the countries where our access points are installed:

(WLC) >config country DE 

Step3: Enable both radios again

(WLC) >config 802.11a enable network
(WLC) >config 802.11b enable network

Regards

Dont forget to rate helpful posts

[MrDelosevsky]

Hi
thanks for reply.

I have unchecked boxes with India and USA country yesterday and after apply config this one AP disappeared and it was disappeared till I revert previously config with India and USA country.

Problem still exist

[Leo Laohoo]

Let me guess, that AP that disappeared had a US Regulatory Domain?

[MrDelosevsky]

Nope, disappears AP which has an India Redulatory Domain.

I have three AP connected to this WLC:
1st - RegDom -> Germany
2nd - RegDom -> Germany
3rd - AIR-AP1815T-E-K9 - RegDom -> India (but AP is physically in Serbia) ->

I'm not able to change regulatory domain on this last AP for example to Germany/Serbia from India.. Of course firstly I switching off both radios, then unchecking boxes with US and India and losting AP from list. Tried wait ~10 minutes to boot etc but without success.

Instresting that if I revert to US and India country on the WLC list AP is appear in ~30 seconds again.

[Leo Laohoo]

My recommendation is to convert one of the APs to Mobility Express and then enable US.   This will minimize the impact of conflicting Regulatory Domains.

[MrDelosevsky · Accepted solution]

Problem solved here: https://www.cisco.com/c/en/us/support/docs/field-notices/704/fn70479.html

Thanks for your support!

[pravindeshmukh25]

1st remove AP from particular group & add mark as under default group. Once AP comes under default group then change country & test.