Release License of Nokia ICC for CISCO

[cmaiolani]

Good Morning,

i have a simple question.

I had a Nokia E series with ICC for Cisco and i have activated the permanent license of this software.

If this cell phone is broken, and so i can't release the license from the option of ICC software directly form the phone, what step do i have to do to release the license?

I have to send an e-mail to a particoular address to Nokia or to Cisco?

what information of cell phone are important and fundamental?

Thanks a lot.

[pasimahone]

Hi,

Create Cisco or Nokia TAC.

IMEI code is needed.

-Pasi-

[cmaiolani]

Thanks,

but to create a TAC for release of nokia license i need to have a smartnet of what?

And if i would like to open a TAC to Nokia, what i have to do?

I have purchased only the license of Nokia ICC for Cisco and i don't have any smartnet or similar.

can you tell me detailed step (site, link...) to follow?

thanks a lot.

[pasimahone · Accepted solution]

Hi,

Here is Nokia support contact information:

http://www.nokiaforbusiness.com/nfb/DetailPage.html?guid=3ddd17be1af09110VgnVCM100000708ef393RCRD

Send email where you explain your problem.

Also include your IMEI code and the licence code in the email.

-Pasi-