Re: #RMGR-3-RED WLC SWITCHOVER: [SA] rmgr_sm.c:3243 WLC HA - Switchover Occurred, role changed from ...

guilhermecosta · ‎03-19-2018

Guys, I need help, has anyone seen this error before?

#RMGR-3-RED WLC SWITCHOVER: [SA] rmgr_sm.c:3243 WLC HA - Switchover Occurred, role changed from Standby to Active, Reason:CP-DP Crash,

marce1000 · ‎03-19-2018

- A WLC HA failover occurred because the Active controller has crashed. Which controller-model(s) are you using and what is the current software version ?

M.

-- Each morning when I wake up and look into the mirror I always say ' Why am I so brilliant ? '
When the mirror will then always repond to me with ' The only thing that exceeds your brilliance is your beauty! '

guilhermecosta · ‎03-19-2018

I'm sorry, I forgot to put the version I'm using.

System Summary

guilhermecosta · ‎03-19-2018

the controller presented this error and then started with the configuration reset.
I needed to put it on the network and then backup it.

guilhermecosta · ‎03-19-2018

i found this information:

************************************************************
*             Start Cisco Crash Handler                *
************************************************************
Sys Name:    WLC-01
Model:       AIR-CT5508-K9
Version:     8.0.121.0
Timestamp:   Thu Mar 15 17:04:27 2018
SystemUpTime:    249 days 6 hrs 25 mins 26 secs
signal:     11
pid:         1093
TID:         1559765824
Task Name:   emWeb
Reason:    System Crash
si_signo:    11
si_errno:    0
si_code:     1
si_addr:     0x14
timer tcb:     0x42
timer cb:     0x10efb3d0 ('Unknown')
timer arg1:    0x15144138
timer arg2:    0x0

Long time taken timer call back inforamtion:
Time Stamp:    Sun Dec 3 03:57:52 2017
timer cb :    0x10265a18('Unknown')
Duration : 770929 usecs, cbCount= 5

------------------------------------------------------------
Analysis of Failure:

Software Failed on instruction at :
pc = 0x11a8c914 (Unknown), ra = 0x11a8c8f4 (Unknown)

Software Failed while accessing the data located at :0x14

marce1000 · ‎03-19-2018

- Try upgrading your controller software (especially if the problem persists).

M.

-- Each morning when I wake up and look into the mirror I always say ' Why am I so brilliant ? '
When the mirror will then always repond to me with ' The only thing that exceeds your brilliance is your beauty! '

Leo Laohoo · ‎03-19-2018

I'd upgrade the firmware of the controller.

guilhermecosta · ‎03-20-2018

The Cisco TAC said that my issue is related to this bug:
https://bst.cloudapps.cisco.com/bugsearch/bug/CSCus77368/?reffering_site=dumpcr
and said that I need to do the firmware update.