SPA509G Not booting up

[israelfleischman]

Screen keeps blank, when inserting the power, the speaker phone button lids up with the 2 buttons on top of it. then the line buttons lid up orange. after a few sec the speaker lids up again. and then it goes in a loop on and off.

[Philip D'Ath]

Sounds like you have a hardware failure.

[israelfleischman]

Thanks for taking the time to reply, and trying to help me..

How can I be sure that its an hardware failure? If yes is there a way to repair it? maybe buying some parts somewhere? support told me its out of warranty...

[Philip D'Ath · Accepted solution]

If you can't buy a new support contract then you'll need to buy a new phone.

The fact that the screen doesn't even come on-line is a very bad sign.  You can't even get to the menus, do a factory reset or anything.  It is almost certainly a hardware failure.

[israelfleischman]

I understand thanks for the help. where can I check for a new warranty package?

[Philip D'Ath · Accepted solution]

From your favourite Cisco reseller.

If you don't have one you can check the Cisco partner locator:

https://tools.cisco.com/WWChannels/LOCATR/openBasicSearch.do

You need this part number:

CON-SBS-SVC1  ("3-year Cisco Small Business Support Service")

http://www.cisco.com/c/en/us/products/collateral/collaboration-endpoints/small-business-spa500-series-ip-phones/data_sheet_c78-548571.html