10-20-2020 08:20 PM - edited 07-05-2021 12:40 PM
Hello everyone, I have encountered a problem recently, that is, the Android10 mobile phone cannot connect to the wireless network. For example, I set an SSID and use WPA2. After the mobile phone is connected, it keeps turning around. I don’t have this mobile phone from WLC Debug. Any information, currently my AP is 9115AX, WLC is 5520, OS version: 8.10.130.0, I don’t know if you have any related problems? Is there any way to solve it? Could it be a problem with WLC
Solved! Go to Solution.
10-21-2020 04:44 PM - edited 10-21-2020 04:47 PM
Rated. Good find!
CSCvu24770 is listed in the "Resolved Caveats" section of the 8.10.130.0 Release Notes.
10-20-2020 10:12 PM - edited 10-20-2020 10:25 PM
@stan.hung wrote:
I don’t have this mobile phone from WLC Debug
This is not really helpful.
Can not diagnose an issue if there are no debugs to begin with.
10-21-2020 02:22 AM
Thank you, I know what you mean, but there was a Xiaomi mobile phone that couldn't connect. I debugged the mac of his mobile phone from WLC, but no log was displayed.
10-21-2020 01:02 AM
- As Leo says you will need debugging logs for the particular device to be able to analyze the problem further :
https://cway.cisco.com/tools/WirelessDebugAnalyzer/
M.
10-21-2020 03:36 AM
@stan.hung wrote:
I debugged the mac of his mobile phone from WLC, but no log was displayed.
So when you entered the debug command "nothing" appears? Not even an error message?
10-21-2020 09:07 AM
Have you read https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvu24770 (which you'll find in the 8.10.130.0 release notes which you should have read before upgrade) and checked your FT settings?
10-21-2020 04:44 PM - edited 10-21-2020 04:47 PM
Rated. Good find!
CSCvu24770 is listed in the "Resolved Caveats" section of the 8.10.130.0 Release Notes.
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