The employee can't see SSID wirless network

[sulimanalassiry]

Hi,

I faced some issues in my wifi network, 

The employee can't see the SSID wireless network, and when I checked the WLC and AP and POE and POWER, I saw all things doing well..

 I noticed when I login to WLC and checked - the all AP gets IP but not joined...

So how can I fix it.. thanks all

[Sandeep Choudhary]

paste the output of these cpommands:

From WLC: Show sysinfo

From WLC: Show time

From AP: Sh version

Also console at least one AP and paste the debug or bootup logs 

Regards

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[sulimanalassiry]

systime

[Leo Laohoo]

How long has this been a problem?  

Did the problem start 2 weeks ago?

[sulimanalassiry]

2 months ago ...

[Sandeep Choudhary]

Can you paste the logs from AP console !!

[sulimanalassiry]

>debug capwap errors enable

debug capwap errors enable

[Sandeep Choudhary · Accepted solution]

can you change the time (older then 1 year - 09.01.2022)on WLC and try again ?

[sulimanalassiry]

Great! Yes, it's working now, AP is starting joined to WLC as well, and I tested wifi connection with the phone it's connected and succeed..

Thanks you so much @Sandeep Choudhary  

[Sandeep Choudhary]

Also check this field notice form cisco:

https://www.cisco.com/c/en/us/support/docs/field-notices/639/fn63942.html

I suspect APs that Fail to Join the WLC Due to an Expired Certificate, therefore you need to run this command your WLC:

config ap cert-expiry-ignore mic enable

Regards

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[Leo Laohoo]

Time and date of the WLC is incorrect. 
Configure NTP and reboot the AP.

[Rich R]

So if you had just read the field notice and followed the instructions from the start (like I said on the other thread) then you would have solved the problem @sulimanalassiry 

Also note that the version of code you're using (7.3.101.0) is VERY old so you also need to update that to a supported version.