Unable to access Web Interface

[neilmac]

I have a WS-3750 and I am unable to access the web interface of the controller.

I can ping and telnet, just no web. I have restarted the controller, still no joy.

Any ideas as to how to get it back ?

Many thanks,

NM

[tfraij]

Hello,

can you please check with both HTTP and HTTPS?

both are not wokring?

also please confirm that your browser not having proxy settings blocking this IP...

if not working , can you please attach the config of switch and WLC (show run-config)

kind regards

Talal

========

please rate answers that you find useful , and mark as answered - when it is :-) - so others can find it easily

[neilmac]

Hi.

I can confirm, http and https both not working, there are no proxy settings or browser settings to stop access.

I will send config later as I am not on site right now and need to remote in.

If you have any ideas of anything I can check in the meantime please let me know.

Neil

[tfraij]

Hello,

as we are sure that we can telnet then it is not connectivity issue...

please check the following:

1) show network summary. both HTTP/HTTPS enabled at WLC?

Web Mode.................................... Enable
Secure Web Mode............................. Enable

2) are you accessing WLC from client in same VLAN as managment interface?

if not please make sure that there is no ACL blocking port 80 / 443.

Best regards

=========

please rate answers that you find useful , and mark as answered - when it is :-) - so others can find it easily

[neilmac]

Here you go:

(Cisco Controller) >show network

RF-Network Name............................. default
Web Mode.................................... Disable
Secure Web Mode............................. Enable
Secure Shell (ssh).......................... Enable
Telnet...................................... Enable
Ethernet Multicast Mode..................... Disable   Mode: Ucast
Ethernet Broadcast.......................... Disable
User Idle Timeout........................... 300 seconds
ARP Idle Timeout............................ 300 seconds
ARP Unicast Mode............................ Disabled
Cisco AP Default Master..................... Disable
Mgmt Via Wireless Interface................. Disable
Mgmt Via Dynamic Interface.................. Disable
Bridge AP Zero Config....................... Enable
Bridge Shared Secret........................ youshouldsetme
Allow Old Bridging Aps To Authenticate...... Disable
Over The Air Provisioning of AP's........... Enable
Mobile Peer to Peer Blocking................ Disable
Apple Talk ................................. Disable
AP Fallback ................................ Enable
Web Auth Redirect Ports .................... 80
--More-- or (q)uit
Fast SSID Change ........................... Disabled
802.3 Bridging ............................. Disable

(Cisco Controller) >

[tfraij]

Hello,

as they are enable.

are we accessing from client in same VLAN as WLC management?

can you please test from client in same VLAN?

do you have any ACL on these VLAN's? also is there any ACL /CPU ACL on the WLC?

if no success i would suggest sniffer on client , and on WLC port channel to check the HTTP(S) traffic.

does it reach WLC or not. and if WLC responsd to that .......

Kind regards

Talal

[neilmac]

Yep, it's the same VLAN, nothing has changed, it previously used to work.