unable to connect on WIFI

[Weezy-F]

Hi All,

I'm still new on CISCO WLC. Our local I.T upgraded the OS of our laptops from 10 to win 11 and now they can't connect to our company private wi-fi, not guest.

Our server engr said that my sr. net engr did something about login encryption . I'm not sure if this is on our cisco WLC CT 3504 settings or on our cisco ISE.

I need your help and suggestion.

[Mark Elsen]

 - @Weezy-F    You need to debug the problematic wireless clients with instructions from :  https://www.cisco.com/c/en/us/support/docs/wireless/wireless-lan-controller-software/213258-collect-debugs-from-wireless-lan-control.html
                        These debugs can be analyzed with Wireless Debug Analyzer

  M.

[Weezy-F]

So when I do a debug o cisco WLC CTR air 3504 , I'm seeing it keeps looping on re-auth process and on cisco ISE it was on AUTH failed.

I reach out to TAC and they mentioned that this seems to be on windows 11 machines. Still waiting for their update.

[Leo Laohoo]

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@Weezy-F wrote:
now they can't connect to our company private wi-fi

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What is the error message?

What firmware is the WLC on?

[Weezy-F]

So when I do a debug o cisco WLC ctr air 3504 , I'm seeing it keeps looping on re-auth proccess and on cisco ISE it was on auth failed.

I reach out to TAC and they mentioned that this seems to be on windows 11 machines. Still waiting for their update.

[Mark Elsen]

 - @Weezy-F    You should also use the last release for any aireos controller, in this case 8.10.196.0 because support
                         is being phased out.

  M.

[Leo Laohoo]

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@Weezy-F wrote:
cisco ISE it was on auth failed.

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And what did ISE error message say, did it say that the password was incorrect?

[Weezy-F]

It says auth failed.

Cisco said that this needs to get fix by local I.T and infrastructure team.