User lost connectivity after successfully assoicated/authenticated in

[Noovi]

Hi Team,

i have observed one issue where  for1 AP, users are having issues to access interent when they already connected to that AP. Initially user can connect and can access internet but after 30-40secs they are loosing internet access and remain connected on AP.

Same users are working perfectly on another neighbor APs with no issues. WLC is with 8.10.183.0 image

I am suspecting hardware issue for that AP as even doing factory reset issue remains.

Anyone have inputs here?

[Mark Elsen]

  - You may want to try a reboot of the particular AP and check if that can help  , if desired you can also do  client debugging according to https://www.cisco.com/c/en/us/support/docs/wireless/aironet-1200-series/100260-wlc-debug-client.html  , note that you can have client debugs processed and analyzed with : https://cway.cisco.com/wireless-debug-analyzer/
             Also consider https://www.cisco.com/c/en/us/support/docs/wireless/wireless-lan-controller-software/200046-tac-recommended-aireos.html , if applicable , 

 M.

[Rich R]

1. Upgrade to 8.10.185.0
2. What model of AP?
3. How is the WLAN configured? Is the AP in the same AP group as the other working APs?  Have you checked the logs on the AP?  Have you run a debug on the client MAC address?  Have you checked for RF interference around that AP?