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559
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1
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Wifi drop on Ezradius

verma-aditya723
Level 1
Level 1

We have setup Ezradius for Entra AD authentication for our wifi but the wifi keeps dropping on multiple machines and connects back in some seconds.However with PSK it works fine without any drop.

5 Replies 5

Mark Elsen
Hall of Fame
Hall of Fame

 

    - What are the components of the wireless environment (controller model , software version , ....) ?

 M.



-- Let everything happen to you  
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Reiner Maria Rilke (1899)

Hello,

 

I have setup 9 CBW 150 AX APs in a MESH network.

APs firmware : 10.6.2.0

Rich R
VIP
VIP

Nobody can really help you here unless you provide more detail on your setup as Marce has asked already.
At the absolute minimum:
WLC model?
WLC software version? (hint: refer to TAC recommended link below)
AP model(s)?
Client device type(s)?
Client OS and driver versions?
If Windows clients with Intel network adapters then have the drivers been updated to the latest available version? (same applies to Realtek)
https://www.intel.com/content/www/us/en/download/19351/intel-wireless-wi-fi-drivers-for-windows-10-and-windows-11.html

verma-aditya723
Level 1
Level 1

Hello,

 

WLC model?NA (I have 9 CBW connected in a MESH environment and one of them is a primary AP through which I control all 9)
WLC software version? (hint: refer to TAC recommended link below)NA
AP model(s)? Cisco CBW 150 AX
Client device type(s)?Windows
Client OS and driver versions? Windows 11 and wifi drivers are up to date
If Windows clients with Intel network adapters then have the drivers been updated to the latest available version?I have updated the drivers from the intel website

Rich R
VIP
VIP

Unfortunately most of us here work with the Cisco enterprise products and don't have any experience with the small business products.
Since you already have the latest drivers and the APs are on the latest software release I can't offer any more technical advice.
Unfortunately the small business products have only very basic documentation and there is little to no technical detail on the products.

You could try the dedicated small business community:
https://community.cisco.com/t5/wireless-small-business/bd-p/5946-discussions-small-business-wireless
and take a look at the other support options (will probably need a support contract):
https://www.cisco.com/c/en/us/solutions/small-business/services.html

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