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Wifi Troubleshootings

jain.manish94
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Spotlight

Wifi credentials are not working in mobile, same credentials are working fine in Laptop. 

23 Replies 23

Leo Laohoo
Hall of Fame
Hall of Fame

Wifi credentials are not working in mobile, same credentials are working fine in Laptop. 

1.  Configure an OPEN SSID.  Let the phone join.  If the phone can join, the crank up the security & authentication.  If not ... 

OR

2.  Run a debug. 

Please can you describe in details. i have 5500 series wlc , what i do with wlan or any policy or any thing please reply...

Paste the output of these commands:

sh wlan <wlan id>

debug client <mac address>

Regards

Dont forget to rate helpful posts

what i check here. i want to check on GUI . i have 5500 wlc

do you have CLI access ?? From there you can paste the output of these commands.

Regards

so from there you can check that mobile phone can access wifi or not. 

Bhai mere,

We need to check the configuration of WLAN.

Regards

please check and let me know 

(Cisco Controller) >show wlan 50


WLAN Identifier.................................. 1
Profile Name..................................... i79
Network Name (SSID).............................. i79
Status........................................... Enabled
MAC Filtering.................................... Disabled
Broadcast SSID................................... Enabled
AAA Policy Override.............................. Disabled
Network Admission Control
Client Profiling Status
Radius Profiling ............................ Disabled
DHCP ....................................... Disabled
HTTP ....................................... Disabled
Local Profiling ............................. Disabled
DHCP ....................................... Disabled
HTTP ....................................... Disabled
Radius-NAC State............................... Disabled
SNMP-NAC State................................. Disabled
Quarantine VLAN................................ 0
Maximum number of Associated Clients............. 0
Maximum number of Clients per AP Radio........... 200

--More-- or (q)uit
Number of Active Clients......................... 8
Exclusionlist Timeout............................ 60 seconds
Session Timeout.................................. 1800 seconds
User Idle Timeout................................ 86400 seconds
Sleep Client..................................... disable
Sleep Client Timeout............................. 720 minutes
User Idle Threshold.............................. 0 Bytes
NAS-identifier................................... hphwlc01w
CHD per WLAN..................................... Enabled
Webauth DHCP exclusion........................... Disabled
Interface........................................ vlan10
Multicast Interface.............................. Not Configured
WLAN IPv4 ACL.................................... unconfigured
WLAN IPv6 ACL.................................... unconfigured
WLAN Layer2 ACL.................................. unconfigured
mDNS Status...................................... Enabled
mDNS Profile Name................................ default-mdns-profile
DHCP Server...................................... Default
DHCP Address Assignment Required................. Disabled
Static IP client tunneling....................... Disabled
Quality of Service............................... Silver
Per-SSID Rate Limits............................. Upstream Downstream
Average Data Rate................................ 0 0

--More-- or (q)uit
Average Realtime Data Rate....................... 0 0
Burst Data Rate.................................. 0 0
Burst Realtime Data Rate......................... 0 0
Per-Client Rate Limits........................... Upstream Downstream
Average Data Rate................................ 0 0
Average Realtime Data Rate....................... 0 0
Burst Data Rate.................................. 0 0
Burst Realtime Data Rate......................... 0 0
Scan Defer Priority.............................. 4,5,6
Scan Defer Time.................................. 100 milliseconds
WMM.............................................. Allowed
WMM UAPSD Compliant Client Support............... Disabled
Media Stream Multicast-direct.................... Disabled
CCX - AironetIe Support.......................... Enabled
CCX - Gratuitous ProbeResponse (GPR)............. Disabled
CCX - Diagnostics Channel Capability............. Disabled
Dot11-Phone Mode (7920).......................... Disabled
Wired Protocol................................... None
Passive Client Feature........................... Disabled
Peer-to-Peer Blocking Action..................... Disabled
Radio Policy..................................... All
DTIM period for 802.11a radio.................... 1
DTIM period for 802.11b radio.................... 1

--More-- or (q)uit
Radius Servers
Authentication................................ 170.200.150.10 1812
Accounting.................................... Disabled
Dynamic Interface............................. Disabled
Dynamic Interface Priority.................... wlan
Local EAP Authentication......................... Disabled
Radius NAI-Realm................................. Disabled
Security

802.11 Authentication:........................ Open System
FT Support.................................... Disabled
Static WEP Keys............................... Disabled
802.1X........................................ Enabled
Encryption:..................................... 104-bit WEP
802.1X on MAC Auth failure:..................... Disabled
Wi-Fi Protected Access (WPA/WPA2)............. Disabled
WAPI.......................................... Disabled
Wi-Fi Direct policy configured................ Disabled
EAP-Passthrough............................... Disabled
CKIP ......................................... Disabled
Web Based Authentication...................... Disabled
Web Authentication Timeout.................... 300
Web-Passthrough............................... Disabled

--More-- or (q)uit
Mac-auth-server............................... 0.0.0.0
Web-portal-server............................. 0.0.0.0
Conditional Web Redirect...................... Disabled
Splash-Page Web Redirect...................... Disabled
Auto Anchor................................... Disabled
FlexConnect Local Switching................... Disabled
FlexConnect Central Association............... Disabled
flexconnect Central Dhcp Flag................. Disabled
flexconnect nat-pat Flag...................... Disabled
flexconnect Dns Override Flag................. Disabled
flexconnect PPPoE pass-through................ Disabled
flexconnect local-switching IP-source-guar.... Disabled
FlexConnect Vlan based Central Switching ..... Disabled
FlexConnect Local Authentication.............. Disabled
FlexConnect Learn IP Address.................. Enabled
Client MFP.................................... Optional but inactive (WPA2 not configured)
PMF........................................... Disabled
PMF Association Comeback Time................. 1
PMF SA Query RetryTimeout..................... 200
Tkip MIC Countermeasure Hold-down Timer....... 60
Eap-params.................................... Disabled
AVC Visibilty.................................... Disabled
AVC Profile Name................................. None

--More-- or (q)uit
Flow Monitor Name................................ None
Split Tunnel Configuration
Split Tunnel................................. Disabled
Call Snooping.................................... Disabled
Roamed Call Re-Anchor Policy..................... Disabled
SIP CAC Fail Send-486-Busy Policy................ Enabled
SIP CAC Fail Send Dis-Association Policy......... Disabled
KTS based CAC Policy............................. Disabled
Assisted Roaming Prediction Optimization......... Disabled
802.11k Neighbor List............................ Disabled
802.11k Neighbor List Dual Band.................. Disabled
802.11v Directed Multicast Service............... Disabled
802.11v BSS Max Idle Service..................... Enabled
DMS DB is empty
Band Select...................................... Disabled
Load Balancing................................... Client-Count Based
Multicast Buffer................................. Disabled
Universal Ap Admin............................... Disabled

Mobility Anchor List
WLAN ID IP Address Status
------- --------------- ------


--More-- or (q)uit
802.11u........................................ Disabled

MSAP Services.................................. Disabled

Local Policy
----------------
Priority Policy Name
-------- ---------------


(Cisco Controller) >

Hi,

You are using 802.1x with WEP and i feel this is the crook.

Try to create a SSID with open auth(Means no security ) and try again.

Regards

no we can not create any other vlan , suppose users are able to access before in same network but not now in that case what i check

and suppose 

802.1X........................................ Disabled
Wi-Fi Protected Access (WPA/WPA2)............. Enabled

i do this in that case. mobile users can access or not.

Yes it will be better.


   802.11 Authentication:........................ Open System
   FT Support.................................... Enabled
   Static WEP Keys............................... Disabled
   802.1X........................................ Disabled
   Wi-Fi Protected Access (WPA/WPA2)............. Enabled
      WPA (SSN IE)............................... Disabled
      WPA2 (RSN IE).............................. Enabled
         TKIP Cipher............................. Disabled
         AES Cipher.............................. Enabled
      Auth Key Management
         802.1x.................................. Enabled

Regards

Dont forget to rate helpful posts

what i select here 

802.1X........................................ Disabled

802.1x.................................. Enabled

you did this 

Under security, you need to disable 802.1x and under enable under auth key mgmt.

Security

   802.11 Authentication:........................ Open System
   FT Support.................................... Enabled
   Static WEP Keys............................... Disabled
   802.1X........................................ Disabled
   Wi-Fi Protected Access (WPA/WPA2)............. Enabled
      WPA (SSN IE)............................... Disabled
      WPA2 (RSN IE).............................. Enabled
         TKIP Cipher............................. Disabled
         AES Cipher.............................. Enabled

      Auth Key Management
         802.1x.................................. Enabled
         PSK..................................... Disabled

Also Check your PM

Regards

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