Wireless issues with the Access Points : AIR-AP2802I-E-K9

[abderrahmen.ben-nehia]

Hello guys 

for 6 months we changed all the APs in our company from the model AIR-CAP3502I-E-K9 to the model AIR-AP2802I-E-K9 .

After that we faced a lot of issues with the wireless connection and the most of users had many problems on that and they got errors messages like " connected but no internet " , "problem with wireless adapter or access point" and so on .

for each time we had these issues we tried to return to the model AIR-CAP3502I-E-K9 then we noticed that everything looks good and all the issues disappeared knowing that both of the models were associated with the same WLC .

Your advise please ? what we can do to fix that ? Thanks 

[Leo Laohoo]

What firmware is the controller running on?

[abderrahmen.ben-nehia]

Hello Leo :

System Information
Manufacturer's Name.............................. Cisco Systems Inc.
Product Name..................................... Cisco Controller
Product Version.................................. 8.5.161.0
RTOS Version..................................... 8.5.161.0
Bootloader Version............................... 8.5.103.0
Emergency Image Version.......................... 8.5.103.0

OUI File Last Update Time........................ N/A
Build Type....................................... DATA + WPS
System Location..................................
System Contact...................................
System ObjectID.................................. 1.3.6.1.4.1.9.1.2427
Redundancy Mode.................................. SSO

[Leo Laohoo]

Is Flexible Radio Assignment enabled?

[abderrahmen.ben-nehia]

Hi

it's disabled .

[Leo Laohoo]

What band is the wireless clients having the most issues?  2.4 Ghz or 5.0 Ghz?

[abderrahmen.ben-nehia]

honestly i'm not sure but i know that the issue happened with both of bands .

i need more check for this .