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06-22-2016 11:26 PM - edited 07-05-2021 05:17 AM
Hello everyone,
A customer complain WLAN network authentication fails between 1-3 mins, it is not possible to work normally , could you please give me some advise for this ? How to troubleshoot this issue ?
AP is AG1130.
Thank you .
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06-23-2016 02:31 AM
Hi,
We need more of the debug to be able to find the exact root cause of the problem.
DOT1X-4-MAX_EAP_RETRANS: 1x_ptsm.c:528 Max EAP retransmissions exceeded for client 94:65:9c:55:f3:ed.
This means, the WLC has sent an EAP request to the client, and has not received a response. This could be because either the client didn't hear the request, or the AP didn't hear the response. It could also be the client ignored the request.
Please check this doc:
https://supportforums.cisco.com/docs/DOC-12110
Regards
Dont forget to rate helpful posts
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06-23-2016 12:00 AM
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06-23-2016 12:18 AM
Hello Sandeep,
Please kindly share the commands for getting the sufficient configuration, thank you.
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06-23-2016 12:57 AM
by using sh run you can get the complete config.
Regards
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06-23-2016 01:16 AM
Hello ,
Approximatelly 300 APs associated with this WLC , too many configuration displayed, any way to get part configuration regarding issue AP ?
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06-23-2016 01:26 AM
Ohkk sorry, I though you have a Autonomous AP.
So only one device have problem or all devices are getting disconnection for 1-3 minutes...
Paste the output of this command: sh wlan <wlan id>
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06-23-2016 02:21 AM
Hello Sandeep,
I found this syslog on WLC,DOT1X-4-MAX_EAP_RETRANS: 1x_ptsm.c:528 Max EAP retransmissions exceeded for client 94:65:9c:55:f3:ed.
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06-23-2016 02:31 AM
Hi,
We need more of the debug to be able to find the exact root cause of the problem.
DOT1X-4-MAX_EAP_RETRANS: 1x_ptsm.c:528 Max EAP retransmissions exceeded for client 94:65:9c:55:f3:ed.
This means, the WLC has sent an EAP request to the client, and has not received a response. This could be because either the client didn't hear the request, or the AP didn't hear the response. It could also be the client ignored the request.
Please check this doc:
https://supportforums.cisco.com/docs/DOC-12110
Regards
Dont forget to rate helpful posts
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06-23-2016 11:15 PM
Hello Sandeep,
Thank you very much for your answer.
Best regards.
