new ASR9001 generating PLATFORM-CANB_SERVER-3-MESSAGE_FAILED

[budilasmono]

Dear all,

our new ASR9001 keep generating

PLATFORM-CANB_SERVER-3-MESSAGE_FAILED log

what is this means ? is there any error on the new ASR9001 ? what is the solution ?

Thanks,

Budi L

[mdebraba]

Hello,

I've seen that in the past when the CBC FPD was not up to date.

Check the firmware version with 'show hw-module fpd location all', and upgrade if needed (admin upgrade hw-module fpd).

To take effect, a reload is needed after a fpd upgrade.

[rbevaart]

Just for "Google" reference... it appears not all FPGA's are upgraded after you do the upgrade on a new ASR9001 coming out of the box. After the reload following intial XR installation I needed to request the fpd upgrade a second time to get all items to the latest (and needed) firmwares.

[Andre Pedro]

Hello Budilla,

Could you please collect the entire error message, so we can see what's going on? There are a lot of different meanings on this error message. As soon as you post, we'll take a look.

Thanks,

Andre Pedro