Upgrade IOS XR Error %INSTALL-INSTMGR-3-ABORT_INCOMPLETE_INSTALL_ADD

[gdelpanta]

Error Message     

Hi,

we are installing:

SMU 4.2.3_asr9k-px_REC_SMUS_2013-08-31.tar for ASR 9010 with IOS ASR9K-iosxr-px-k9-4.2.3.tar and SMU asr9k-px-4.2.3.CSCui33805.tar

Installation fail with this errors

RP/0/RSP0/CPU0:Jan 27 06:55:01.863 : dumper[60]: %OS-DUMPER-5-CORE_FILE_NAME : Core for process pkg/bin/instdir at harddisk:/dumper/instdir_254.node0_RSP0_CPU0.x86.Z on local_node

RP/0/RSP0/CPU0:Jan 27 06:55:08.020 : sysmgr[93]: instdir(1) (jid 254) (pid 991300) (fail_count 2) abnormally terminated, restart scheduled

RP/0/RSP0/CPU0:Jan 27 06:55:12.594 : dumper[60]: %OS-DUMPER-5-DUMP_SUCCESS : Core dump success

RP/0/RSP0/CPU0:Jan 27 06:55:21.528 : dumper[60]: %OS-DUMPER-6-CORE_MD5 : harddisk:/dumper/instdir_254.node0_RSP0_CPU0.x86.Z has just been written. size:7900034 md5:1df89369d7af452fe1f2fbff7c527b24

RP/0/RSP0/CPU0:Jan 27 06:55:25.773 : instdir[254]: %INSTALL-INSTMGR-3-ABORT_INCOMPLETE_INSTALL_ADD : An incomplete 'install add' (request id 20) was encountered and aborted.

RP/0/RSP0/CPU0:Jan 27 06:55:25.861 : instdir[254]: %INSTALL-INSTMGR-6-INSTALL_OPERATION_ABORTED : Install operation 20 aborted

We found in

http://www.cisco.com/c/en/us/td/docs/ios_xr_sw/iosxr_r4-3/error/messages/em43xsems/em43xinstall.html

%INSTALL-INSTMGR-3-ABORT_INCOMPLETE_INSTALL_ADD An incomplete 'install add' (request id [dec]) was encountered and aborted.

Explanation    A previously requested install add operation was found to be incomplete. The operation has been aborted and install infrastructure has removed any partially installed packages.

Recommended Action    No action is required.

What does it means No action Required ... how we can sucessfully upgrade ?

Thank you very much.

Giovanni.

[xthuijs]

Hi Giovanni,

I have seen this process crashing during upgrades when the tar file is corrupt (reverify the md5 of the downloaded one vs what is shown on cco to make sure contents havent changed).

another one is when there was lack of diskspace. If you have RSP2's that could be likely, make sure you run the command "run repart -d" to repartition the disk0/1 to reclaim the reserved 300M space.

or see if there is anything that can be uninstalled/tossed from the disk to free up some more space.

the final reason I know is that if you have an RSP2 and you install the px (intel version) of the smu.

cheers

xander

[xthuijs · Accepted solution]

Oh, one more possibility:

CSCty66867

this happens when there are more then 128 files in the tar.

xander

[xthuijs]

Ah sorry, I know one more reason that you want to look into:

disk space on the bootflash. The bootflash is barely large enough to contain the 2 bootloaders. I am quite sure that one of the smu's from the pack will provide a new MBI which wants to go on bootflash also.

So try and see if that may be the case and uninstall a smu that occupies the bootflash space but is not running active.

xander

[gdelpanta]

Thank you very very much ...

I verify as soon as possible and i'll kreep you in touch !!

Thanks again !!

[gdelpanta]

Great !!!

We removed all .txt from .tar and successfully installed SMU !!!

Thank you very  very much

[xthuijs]

ah super! thanks for letting us known one of the tricks did the trick Giovanni!

cheers

xander