Hi.
Have you validated that you hear audio when you test the Jabra headset in the Windows (assuming Windows) Sound dialog? Go to Windows Start and type Sound, select the "Sound" option. If you are connected via Windows Bluetooth, you will see your headset with both a "hands free" and a "stereo" option and you should use the "hands free" option; if connected by a USB dongle you will only see a single option. Right click the headset device and validate that you hear audio when you right click and run the test. If it is heard here, then you *should* be able to use it in Webex successfully. Have you tried setting Webex explicitly to just the headset for Ringer and do you hear it when only that object is chosen?
Have you validated that you hear audio when you test the Jabra headset in the Windows (assuming Windows) Sound dialog? Go to Windows Start and type Sound, select the "Sound" option. If you are connected via Windows Bluetooth, you will see your headset with both a "hands free" and a "stereo" option and you should use the "hands free" option; if connected by a USB dongle you will only see a single option. Right click the headset device and validate that you hear audio when you right click and run the test. If it is heard here, then you *should* be able to use it in Webex successfully. Have you tried setting Webex explicitly to just the headset for Ringer and do you hear it when only that object is chosen?
Have you also updated your Jabra headset firmware? You can download it from here: https://www.jabra.com/software-and-services/jabra-direct.
[https://www.jabra.com/-/media/Images/Products/Jabra-Direct/v2/direct_screens_v2.png]<>
Engineered to optimize and personalize your headset - Jabra<>
Personalize your headset. Working in the office, from home, from a café, or during your daily commute? Everyone has different ways of working, which is why Jabra Direct gives you the ability to adjust your audio protection levels, sidetone, and music settings.
www.jabra.com
[https://www.jabra.com/-/media/Images/Products/Jabra-Direct/v2/direct_screens_v2.png]<>
Engineered to optimize and personalize your headset - Jabra<>
Personalize your headset. Working in the office, from home, from a café, or during your daily commute? Everyone has different ways of working, which is why Jabra Direct gives you the ability to adjust your audio protection levels, sidetone, and music settings.
www.jabra.com
Hi, Khristian. I'm sorry, I'm out of ideas
You could try calling support for Jabra, they are pretty good, so if there is some odd Windows setting they might know, but I don't think so.
One final think you could try is an uninstall/reinstall of Webex App.
