SRE910 WAAS Installation failed

[m.imaduddin]

Dear Cisco Support Community,

We have a SRE910 on Cisco2911 to be installed with WAAS. I have downloaded the newest package "waas-sre-installer-5.0.3a.7-k9", and extract it on FTP server.

When i issue installation command, it start with installation process. From FTP server i can see that SRE download file .sre, .header and .installer.

However the process just stop without any notification for more than one hour.

This is the last status of WAAS installation:

service-module sm1/0 status

Service Module is Cisco SM1/0

Service Module supports session via TTY line 67

Service Module is trying to recover from error

Service Module heartbeat-reset is enabled

Service Module status is not available

Module resource information:

  CPU Frequency: 1865 MHz

  Memory Size: 2530 MB

  Disk 0 Size: 500107 MB

  Disk 1 Size: 500107 MB

  Disk 2 Size: 2055 MB

Install of ftp://*****:*****@10.110.110.253/waas-sre-installer-5.0.3a.7-k9/waas-accelerator-5.0.3a.7-k9.bin in progress

Install status : File waas-accelerator-5.0.3a.7-k9.bin.install.sre requested

No local partition

We have tried with other WAAS image: waas-sre-installer-4.2.3.7-k9, however it cant be installed correctly. It return error message:

Loading waas-sre-installer-4.2.3.7-k9/waas-accelerator-4.2.3.7-k9.bin.install.sre !

[OK - 1722/4096 bytes]

Welcome to the WAAS installation checking resource requirements now

Resource check complete proceeding with installation

Execution of script waas-accelerator-4.2.3.7-k9.bin.install.sre failed, installation aborted

When i abort installation and do a session to SRE, it always reboot endlessly. I am wondering if i got a hardware failure.

Please help.

BR,

Imad

[Nicolas Fournier]

Hi Imad,

What is the command you are using to install the software?

Can you make sure you specify the  when you launch the install:

service-module sm install url argument sata-mode=ide

Regards,

Nicolas

[m.imaduddin]

Dear Nicolas,

I use command: service-module sm 1/0 install url ftp://

I also have tried to use argument sata-mode=ide on two different SRE version 5.0.3 and 4.4.5 but still no luck

Any other possibility you can mention?

Thanks

Imad

[Nicolas Fournier]

Hi Imad,

You are mentioning that the SRE is requesting the files on the FTP server.

Can you make sure that the download of those files is successful and and that the FTP connection is not timing out in the middle of the download?

Regards,

Nicolas

[m.imaduddin]

Dear Nicolas,

The FTP server is on same campus network, and i can download the files sucessfully.

I tried to session the SRE during installation, it says:

Unrecognized or non-functioning hardware.  Initialization cannot proceed.

[Nicolas Fournier]

Hi Imad,

Which IOS are you running on the hosting router?

Regards,

Nicolas

[m.imaduddin]

Dear Nicolas,

First,i tried using IOS: c2900-universalk9-mz.SPA.151-3.T1.bin.

Then i tried newer IOS: c2900-universalk9_npe-mz.SPA.152-4.XB10.bin.

The SRE is brand new, i just opened from the box yesterday

BR,

Imad

[Nicolas Fournier · Accepted solution]

Hi Imad,

IOS is good, which software was installed on the SRE when it came in?

Was it UCS?

If so, can you first set the SRE mode to IDE by using the hardware utility as described under the following link:

http://www.cisco.com/en/US/docs/interfaces_modules/services_modules/sre_v/1.1/user/guide/software.html#wp1079944

Then try to install the WAAS software again?

Regards,

Nicolas

[m.imaduddin]

Dear Nicolas,

Yes,it was UCS Express. I followed the link above and able to install WAAS correctly. It was problem on HDD SRE mode

Thank you for the helps

Best Regard

Imad

[plafond12]

Hi All,

I'm having the same issue with an SRE910 except that in my case, it's been stuck the whole day in that state.

The Message I'm getting is listed below:

Service Module is Cisco SM2/0
Service Module supports session via TTY line 131
Service Module is trying to recover from error
Service Module heartbeat-reset is enabled
Service Module is in fail open
Service Module status is not available

Module resource information:
  CPU Frequency: 1865 MHz
  Memory Size: 2530 MB
  Disk 0 Size: 500107 MB
  Disk 1 Size: 500107 MB
  Disk 2 Size: 2055 MB

Install of ftp://*****:*****@192.168.10.10/waas-sre-installer-5.3.5.31-k9/waas-accelerator-5.3.5.31-k9.bin in progress
Install status : File waas-accelerator-5.3.5.31-k9.bin.install.sre requested

Localstore Info - (0 apps)
=====================
  Retrieving localstore information

Was there a solution found for this?

Thanks

[Yosi Yakovishvili]

Hi All,

In the document it describes that i need to enter file with .pkg but in the waas sre zip there is no pkg file.

What file do i need to enter in the ftp path ?

Thanks,