Archived Small Business Support

Hi,an incoming call rejection would be nice to have in the next firmware release.If i press the call cancel key by the phone, a SIP-message 486 Busy here will be send to the caller.This feature should be configurable (enable/disable) from Configurati...

I noticed that one of the customers was in 'Unknown' status.  The iconon the overview listing was a ? after the activation occured. This was odd, becausethe customer was displaying all of the topology, events were working,but the status was a persist...

Over the last few weeks we have started receiving tons of bogus "Monitor: Duplicate IP detected on the network" alerts".   Other than stopping alerts is there a way to get the device to properly report duplicates?Thanks,Ryan 

Hvae got an isse with the RV220W.  when i reboot the router from the adminitration panel the time is reset to 1 Jan 2000NTP default or my own ntp servers dont seems to work.anyone else confirm this?

Hi,   Is there a way for a single PLG1000 to monitor multiple VLANs? Our customer is running 3660 Cisco router.Thanks!Tom

Dear OnPlus Market Trial Participants,As a valuable and respected partner, we'd love to get your opinion on our next wave of OnPlus development.Here are the items we're thinking of:Multi-site customer support - manage a single customer with multiple ...

Hi all, Is it just us - we just got like 2-3 "DNS Service critical/DNS Service has no records" for 2-3 of our different sites, on different ISP's, simultaneously.This is at 3:35PM ET on 8/8...Thanks in advance...-- Dave B.

Hi We have over the last 24 hours received messages like this. CASE update unsuccessful. This may be due to transient network or DNS issues, HTTP proxy configuration causing update transmission errors or unavailability of the configured download serv...

Have a issue where OnPlus sees my sg300 28p switch as a srw switch, there is only one switch connected but you can see that it has 2 different switch types listed under the same IP,  the switch is actually a sg300 28p not a srw2024p , but for some re...

Something we picked up the other day, Dave Harper was taking a look at this but I thought I would add it in here as well, we are currently using the SRP5xx series as the gateway SMB router, the device is discovered no problem (that was untill the dis...

Solution: You can reinitialize the tracking DB- Open an SSH sessionlaunch the following command- "diagnostic"- "tracking"- "deletedb" command will reinitialize de DB

Hi all,So we have a somewhat interesting deployment scenario that I'd like some additional guidance/perspective on... and there are a couple of specific OnPlus messages (and questions) further below related to this.  There's also an interesting "twis...

Hi all,So, here's an interesting scenario we stumbled upon, that I was curious if there was an easier/better way to "cancel out of".  Allow me to explain:We have a couple of "false activations" in our account list right now due to a PLG device that f...

Hi All,Just some comments around Topology Discovery, I am currently running the OnPlus probe from behind a SRW switch with a majority of my devices connected via this switch, the router is a SRP521 and has some wireless connections, at this stage On...