Passing Information from UCCX call variables through trunk SIP to Asterisk

[Stefano Pucci]

Hi All,

We need to pass some informations from our UCCX 8.5SU3/CUCM 8.6.2a to our
Asterisk Server.

This two PBX are connected by a trunk sip.

Is it possible to do it?I've read about sip header,but i've never work on
it.

Scenario is :

Call received from Agent,then agent insert a License plate in our application
server(java based) and hit a blind transfer button to a survey on our Asterisk
Server.

CUCM and Asterisk are connected by trunk SIP.

Asterisk should be able to get value of this license plate and store it in a
DB.

Is quite clear?

Could you please help us?

Thanks

Stefano

[dlender · Accepted solution]

UCCX does not support passing callvariables via SIP.  You could write a UCCX CTI protocol appliation that monitors call events which contain the callvariable data. What you then do with the callvariables is up to your application. For information on UCCX CTI protocol see https://developer.cisco.com/site/collaboration/contact-center/express-cti/overview/