Call Control

Hi,This may be a basic question, but we are figuring out ways to determine whether a call is dropped by calling party or called party, in a contact center environment.When two parties are on a call, and  called party's terminal being observed, when t...

Hi everybody,I found that is possible for a route point to answer call and stream audio directly, but I don't know how to enable it. I try to do the same things i already do for Route Ports, but when I try to answer the call, tapi returns LINEERR_OPE...

Hello All,Is it possible to get CISCO call duration from JTAPI?Any link or info will be appreciated.Thanks,Swadhin.

Hello,                    We have created a route group with 2 sip trunks pointing to 2 Recorder machines.  For those phone for which recording is enabled, the INVITE packets are routed to a route list ->route group .  The route group is having 2 SIP...

We make an accessible application for the blind wanting to use Cisco phones. Unfortunately, a blind user cannot know if they are logged in to a hunt group or not. We want our accessible application to tell them. However, I do not believe the TSP can ...

Hi All,please find the attached file for UCXSI FAQ's.Thanks,Raghavendra

Hello Cisco Community,I am writing an application to reflect and control the state of cisco phones. All actions of the phone are presented in an java client and vice versa. Now I have detected a problem to determine which party in a huntlist actually...

Hi,Can anyone tell me or point me to a doc which states what the CallCtlConnEstablishedEv is defined as?We get this event at ringback/alerting, i.e. before a call is connected.I could not find any defination on exactly when this event shoudl be trigg...

Not sure if anyone at Cisco is aware, but the UDS API website is horribly broken.a sampler of issues I have found:-the first link on google when I search for 'UDS API Cisco' is a broken link-scrolling is busted and layout is odd in modern browsers li...

Hi Team,I have developed a conference application.It takes list of phone numbers as the input and creates conference using the CTI Port.but if user passes the voice mail number in the phone number list, Voice mail is adding automatically in the confe...

Hi,Is monitoring a Route Point any different from monitoring a CTI Port?Thanks!Rich.