Solved: Re: TCL IVR migration 2900 to ISR

Jean Lofrano · ‎06-03-2019

Hi guys,

I have been trying to migrate a TCL IVR script from 2900 to ISR router for days, but the router show a lot of erros.

On debug process the most part of the functions are not compatible with the new platform.

The script is very simple with options and make calls.

What do you suggest ?

Raghavendra G V · ‎06-05-2019

since you have applied script under voip dialpeer you don't need playtone commands, please remove playtone commands in CallHelpDesk and CheckCallSetup

you can use leg setup command as below which should play ringback tone to caller
leg setup $destination callinfo leg_incoming

and also remove connection create command in CheckCallSetup.
Please share the below logs with debugs "debug voip app" if it doesn't work

Thanks,
Raghavendra

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yawming · ‎06-03-2019

Can you please share debug log ?

Jean Lofrano · ‎06-03-2019

Hi,

debug file has been attached.

thanks.

Jean Lofrano · ‎06-03-2019

Sorry I sent the wrong file. One second..

Jean Lofrano · ‎06-03-2019

the correct debug file attached "DebugTCL"

yawming · ‎06-03-2019

Can you please share information showing "On debug process the most part of the functions are not compatible with the new platform." ? I don't see any alerting from the log attached.

usually these debug can catch most of issues.

Debug voip application tcl
Debug voip application script
Debug voip application state
Debug voip application core
Debug voip ccapi default

Jean Lofrano · ‎06-03-2019

Hi,

I attached a new debug file with all debug commands like your suggestion.

If I put this same script on router 2900 work properly.

thanks.

Jean Lofrano · ‎06-03-2019

I attached another debug file from internal call. I think that this one the application started..

Jean Lofrano · ‎06-03-2019

In that internal debug the script run but it is not following the flow created... Only the null.wav prompt I m able to listen.

yawming · ‎06-03-2019

You still haven't explained what does it mean "On debug process the most part of the functions are not compatible with the new platform." ?

Is it only having the issue playing audio file ?

What protocol is used ? What codec is used ? Codec format of those wav files ? Have you check the codec negotiation is OK ?

If call flow is ok I will dig in more on codec.

yawming · ‎06-03-2019

Another thing I will also try is that load all media files when application started like in

set WelcomePrompt [string trim [infotag get cfg_avpair welwome-prompt]]

Jean Lofrano · ‎06-04-2019

Hi,
Sorry for delay.
"On debug process the most part of the functions are not compatible with the new platform" is a problem description, but I don t have sure about.

What protocol is used ? What codec is used ? Codec format of those wav files ? Have you check the codec negotiation is OK ?
SIP. Voice-class codec applied on dial-peer voice voip. Normally g711ulaw. I will check that.

If call flow is ok I will dig in more on codec.
make sense. Maybe is a problem on audio file.

Raghavendra G V · ‎06-04-2019

try to configure the codec under dialpeer as below instead of voice-class codec.
codec g711ulaw

Thanks,
Raghavendra

Jean Lofrano · ‎06-04-2019

Goo. The environment looks better now. I can see all script running normally but I'm not able to listen the prompts.
So, I have the return cd_010 on "StatusCollectDigits".

Raghavendra G V · ‎06-04-2019

dial peer need to be configured with dtmf-relay. Please check audio file codec matches with codec configured on dial-peer.
dial-peer voice 1 voip
dtmf-relay rtp-nte
codec g711ulaw

Thanks,
Raghavendra