Call Control

We are using JTAPI as part of a Java 8/Spring Boot application to implement 1st and 3rd party call control on CUCM. The application currently runs in a Docker container (see Docker specs below). After reviewing the JTAPI Supported JVM Versions docume...

we have to reduce the ring time like as I dial PSTN number, IVR should run immediately. I tried to change the ivr pilot number one time it works great but after that ivr didn't start. Then reverted back. Configs & logs attached.  I am assuming this n...

Hi,I need integrate a API for consult database for call control, in Mexico with the new dial plan for calls to mobile and national calls, it´s the same pattern. The route-pattern example is 9.[2-9]XXXXXXXXX and the patter dial for this two destiny it...

Hi Team I want to use my currect TCL auto attended for new gateway. Existing gateway is working on pri line at the moment we will migrate it sip trunk between its. In my case incoming call will arrive via sip trunk. Can you please advice that my e xs...

I use a tcl ivr application. Sometime when I reload script after some changings it hangs in loading process. Removing the application service and renaming it doesn't help. Only the router reboot helps. There isn't any hung session with this applicati...

Hi all,   We have recently migrated few ISR G1s to ISR 4K and found that TCL script which was working previously with ISR G1 is now not working in ISR 4K. The script is being used for simple IVR (customized though).    Issue description: When IP Phon...

Hello teamI need to migrate an IVR/AA application from an ISR2900 to an ISR4000. Is there any restriction or is it supported?Best regardsJose

Hi Team,I have successfully achieved Whisper coaching supervisor functionality with JTAPI & CUCM but I'm stuck on few things:- How to end Whisper Coaching?- Sometime whisper coaching not triggered? Code:try {int actionDelayMillis = Integer.parseInt("...

I'm trying to write some test apps for connecting to a CTI.I'm trying to find out where to get the JTAPI library that supports this?  Seems like alot of the existing links/pages are broken.If someone could point me to the right direction that'd be gr...

Hello Team, Together with my customer we are working on a CUCM config assurance script and the goal is to query certain CUCM parameters via AXL, verify them and display the misconfigured parameters to users so they can correct CUCM configuration on w...