Call Control

Hello,I would like to know what are possible ways to display URL with phone number or (better) open browser with this URL when a call is picked up.We are looking for solutions for Jabber and Finesse. When a consultant picks up a phone, he should have...

https://developer.cisco.com/site/tapi/wiki/supported-windows-os/Hello looking to find out when the matrix from the link above is going to be updated. We are looking to find out when 2016 server will be supported as well as what OS's are supported wit...

Hi,   Customer running CUCM 11.x is looking for a compatible TAPI /TSP client which is at the same time compatible with Windows 2016 Server.  The client available via the Plugins menu from the UCM web admin pages does not run on Win2016.   Thanks in ...

Hello folks, Ask:I'm trying to solve requirement where need to auto login to Jabber Phone when the window machine starts. Agent would not need to enter user ID and password in Jabber Phone v12.7 phone. Cached user credentials / Fast login is not help...

Hello Team,I have a couple of CUCM clusters with around 10-15k IP Phones registered to each. I need to prepare AXL script verifying configuration of all IP phones including vendor-config settings and comparing with the reference config. Wondering wha...

Hello,We integrate cucm with the onsoft recording server.The calling number is 11 digits and it is normal.When the cucm sends invite to the onsoft in the from field there is x-farendaddr and the cucm writes calling number to this column but it is 9 d...

Hello, I have very basic tcl script that I have been using.Recently I noticed that if internal called number does not answer the call is stay off-hook situation. And external caller if forgot to close the call line will be off-hook as well. So How ca...

Hi everyone!I want to integrate uccm with 3rd party system. When someone is calling to agent it will be created task in our ticketing system.(via post request)What should I use for deal with it?I read about jtapi and axl api for uccm, but I don't und...

Hi, I write voice application using tcl programming on my cisco 2821 (c2800nm-advipservicesk9-mz.124-24.T8)I tried to use infotag set leg_target_carrier_id to set carrier id as it is described in the documentation but it I get an error:Unrecognized o...

We've had issues with an application that leverages Cisco TSP and found there used to be an issue with RDP and TAPI/TSP instability (see below).  Is this still an issue?  The server is Windows 2012 R2 (64 bit).  Access to the Cisco Unified Attendant...

Hi All, We've got an application which has been working on several CUCM installations and versions.With this particular 11.5 CUCM server we're always getting a PlatformExceptionImpl with message shown in subject.Call goes through and external phone r...

This is my normalization script.  We are trying to pass the X-ECKOH-CALLID through call manager from the inbound Invite to the outbound invite M = {}M.allowHeaders = {"X-ECKOH-CALLID"}function M.inbound_INVITE(msg)  local eckohcallid = msg:getHeader(...