CSCvt63366 - RTMT real time data is not populating the call logs

[Susanne.Standhaft]

Hello,

I run into the Bug CSCvt63366 on CUCM version 12.5.1.12900-115

So I installed the bugfix ciscocm.V12-5-1_CSCvt63366-rtmt_C0060-1.cop.sgn

Unfortunatley I will still not get the Real Time Data with my timezone.

I already unistall RTMT and install ist again.

Is there anything else to do? May a CUCM restart?

best regards

Susanne Standhaft

[Wes Sisk]

Hello Susanne,

I am sorry you are experiencing this problem. Here is a bit more information that may help - 

CSCvt63366 is specifically about "RTMT real time data is not populating the call logs"

Current workaround:
There is a COP file posted to CCO to address this issue.

ciscocm.V12-5-1_CSCvt63366-rtmt_C0060-1.cop.sgn

In addition to installing the COP file, the user must ensure they install the latest RTMT client and they should delete the "C:\Users\<username>\.jrtmt" prior to logging in via RTMT following the COP file installation.

Once you complete these steps then if you are still having this issue then I recommend opening a case with TAC for further diagnostics.

Thank you for reporting this and thanks for your persistence,

Wes

[Susanne.Standhaft]

Hello Wes,

thanks for answer, but I already installed the cop file and also delete the folder and already reinstall the complet RTMT but the failure will remains.

So it seems that I have to open a TAC Case here :/

best regards

Susanne

[reindl_mc]

Hi Susanne, for me it is the same, installed the patch, deleted the directory and also uninstalled /reinstalled RTMT. Still receive no data in RTMT.

Do you have already a solution for it ?

kind regards

[Susanne.Standhaft]

Hi,

no sorry no solution at the moment.

I will work together with TAC on this. As soon I will have a solution, I will post it here

regards

Susanne

[g-kennett]

Hi Susanne, did you get a resolution to this issue? I'm running 12.5.1.13900-152 which should include the fix, but still not working for me.

Thanks

Glyn

[reindl_mc]

Hi Susanne

do you have already a solution for the RTMT issue ? 

kind regards

Bernhard

[Susanne.Standhaft · Accepted solution]

Hello together,

we fixed this issue by upgrading to an new ES IOS that I get from TAC.

After that I reinstall RTMT and it works.

best regards

Susanne

[reindl_mc]

Hi Susanne, can you please post full ES Software Name, so that we can order it at Cisco ?

kind regards