08-25-2020 07:41 AM - edited 08-25-2020 07:41 AM
Hello,
I run into the Bug CSCvt63366 on CUCM version 12.5.1.12900-115
So I installed the bugfix ciscocm.V12-5-1_CSCvt63366-rtmt_C0060-1.cop.sgn
Unfortunatley I will still not get the Real Time Data with my timezone.
I already unistall RTMT and install ist again.
Is there anything else to do? May a CUCM restart?
best regards
Susanne Standhaft
Solved! Go to Solution.
09-23-2020 01:14 AM
Hello together,
we fixed this issue by upgrading to an new ES IOS that I get from TAC.
After that I reinstall RTMT and it works.
best regards
Susanne
08-25-2020 08:30 AM
Hello Susanne,
I am sorry you are experiencing this problem. Here is a bit more information that may help -
CSCvt63366 is specifically about "RTMT real time data is not populating the call logs"
Current workaround:
There is a COP file posted to CCO to address this issue.
ciscocm.V12-5-1_CSCvt63366-rtmt_C0060-1.cop.sgn
In addition to installing the COP file, the user must ensure they install the latest RTMT client and they should delete the "C:\Users\<username>\.jrtmt" prior to logging in via RTMT following the COP file installation.
Once you complete these steps then if you are still having this issue then I recommend opening a case with TAC for further diagnostics.
Thank you for reporting this and thanks for your persistence,
Wes
08-25-2020 08:51 AM
Hello Wes,
thanks for answer, but I already installed the cop file and also delete the folder and already reinstall the complet RTMT but the failure will remains.
So it seems that I have to open a TAC Case here :/
best regards
Susanne
08-27-2020 04:11 AM
Hi Susanne, for me it is the same, installed the patch, deleted the directory and also uninstalled /reinstalled RTMT. Still receive no data in RTMT.
Do you have already a solution for it ?
kind regards
08-27-2020 05:15 AM
Hi,
no sorry no solution at the moment.
I will work together with TAC on this. As soon I will have a solution, I will post it here
regards
Susanne
09-09-2020 08:51 AM
Hi Susanne, did you get a resolution to this issue? I'm running 12.5.1.13900-152 which should include the fix, but still not working for me.
Thanks
Glyn
09-23-2020 12:28 AM
Hi Susanne
do you have already a solution for the RTMT issue ?
kind regards
Bernhard
09-23-2020 01:14 AM
Hello together,
we fixed this issue by upgrading to an new ES IOS that I get from TAC.
After that I reinstall RTMT and it works.
best regards
Susanne
09-23-2020 05:25 AM
Hi Susanne, can you please post full ES Software Name, so that we can order it at Cisco ?
kind regards
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