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Cisco Employee

Shared desktop content blurry

Customer is trying desktop proximity on a windows laptop and an SX80 running CE8.  The content as viewed on the far end is very blurry - to the point of being unable to read normal text.   If the user plugs into the wired input, the content is displayed clearly on the remote end.  We havne't found any reason for this behaviour.

Ken

6 REPLIES 6
VIP Advisor

I am not familiar with Cisco

I am not familiar with Cisco proximity.

Does the problem situation run over WiFi?

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Cisco Employee

Do you have any more details

Do you have any more details about the presentation and the conversation?

  • Laptop screen resolution
  • Is call point-to-point, MCU, multistream, ...
  • What software far end is running
Cisco Employee

Yes...

Yes...

- Not sure of the laptop screen resolution, but it was the same when plugged in hardwired and no problems there.

- Call was point to point

- SX80 running CE8.0 Beta 15, Proximity (windows version) Desktop 1.0.0 Beta 8

Thanks.

Cisco Employee

Any reason why you're using

Any reason why you're using an older beta of CE8, not the release version?
Cisco Employee

Actually - no.  That's the

Actually - no.  That's the version that was available when we installed the unit.  I'll have them upgrade and test again.

Cisco Employee

Did the upgrade solve the

Did the upgrade solve the issue? If not, could you please post a picture showing the problem?

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