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Call Preservation

Leonardo Santana
Spotlight
Spotlight

‎08-14-2014 07:16 AM - edited ‎03-17-2019 04:24 PM

Hello what are the reason for Cisco Jabber enters in call mode preservation?

The user is complyaing that Jabber for MAC enters in this mode in the middle of the call.

Regards

Leonardo Santana

Regards
Leonardo Santana

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Aaron Harrison
VIP Alumni
VIP Alumni

‎08-14-2014 08:42 AM

Hi

It sounds like your Mac may be losing connection to CUCM (i.e. 'preserving' the RTP call when signalling to CUCM is lost) - is it on wireless? remote? an unreliable site?

If other devs are working OK, and it's just this one device - is it having performance issues? Do you have the latest Jabber running? 

Aaron

 

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!

Leonardo Santana
Spotlight
Spotlight
In response to Aaron Harrison

‎08-14-2014 10:50 AM

I have CUPS  8.5 and Jabber 8.5

The user is using Jabber through Anyconnect.

Regards

Leonardo Santana

Regards
Leonardo Santana

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