03-09-2021 11:26 AM
Hi,
I've an IT team with 15 guys and all of them will works after hours in a specific day of the Month to support our company. Is possible to schedule call transfer after hours by a specific date (Calendar), and not by week days (monday, Tuesdat, Wed, etc)? Because, for exemplo, the guy that works on this monday, won't be same the will work next monday.
Thanks.
03-09-2021 12:17 PM - edited 03-09-2021 12:18 PM
I would use an incrementing loop statement.
If i ==1 then go to after hours support number 1
if i ==2 then go to after hours support number 2
The loop back to 1 after you reached 15
But anytime someone shifts their day, someone is replaced or changes a phone number you are going to have to update the script or at least variables in the script.
Might be easier to send all after hour calls to a voicemail, which sends the notification to all after hours support folks, then whoever is on call is responsible for monitoring it.
03-09-2021 12:35 PM
@Vitor Sallesit is hard to give you some recommendations if the system behind is unknown. But here are some tips that might be useful. All approaches require some development:
03-09-2021 08:12 PM
What type of call control platform are you using ?
03-10-2021 03:39 AM
Hi Guys,
I'm using CUCM and CUC 11.x
12-24-2021 02:09 AM
Hi
If you are open to 3rd party solutions we can deliver an application for your requirement.
You can write with your requirement to info@parsec-tech.com
www-parsec-tech.com
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